Just starting to delve into writing/understanding vector variables, have been writing regular vectors for quite awhile...
I need a Counter variable that will count all incoming callers into a particular vector each day, and in turn I will use that counter to shift some calls out of that primary vector into a 2nd vector (long story).
Percent allocation would be a nice option, but the IVR team (non conversant) is slammed, and I need to get something inplace to offload some volume (cant use BSR unfortunately, but will couple this counter with an expected wait check to try not to flood the 2nd smaller queue).
How should the variable be written in the PBX so you can identify where/when it stops counting upto and resets back to zero?
On the vector side I think I can figure out what I need to call the variable, but confused on the PBX side config... Global/Local,Scope, Length, Start Assignment....
Thanks in advance,
RVelle
I need a Counter variable that will count all incoming callers into a particular vector each day, and in turn I will use that counter to shift some calls out of that primary vector into a 2nd vector (long story).
Percent allocation would be a nice option, but the IVR team (non conversant) is slammed, and I need to get something inplace to offload some volume (cant use BSR unfortunately, but will couple this counter with an expected wait check to try not to flood the 2nd smaller queue).
How should the variable be written in the PBX so you can identify where/when it stops counting upto and resets back to zero?
On the vector side I think I can figure out what I need to call the variable, but confused on the PBX side config... Global/Local,Scope, Length, Start Assignment....
Thanks in advance,
RVelle