VECTOR transferring to wrong EXT Number

[maapi]

I have a multi location Avaya Aura setup,
Primary Site + LSP in Loc 1
LSP in Loc 2
LSP in Loc 3

I have configured 3 vectors for 3 locations assigned to trunks in each location.
All vectors have same config,
Play announcement , ask to enter ext number or press 0 for operator,
when 0 is pressed in location 1 call should be transferred to 2100
when 0 is pressed in location 2 call should be transferred to 3100
when 0 is pressed in location 3 call should be transferred to 4100

Vector for location is working fine , my problem is for location 2 and location when we call the number and press 0 call is going to 2100 which is main site extension.
Totally confused !!
Please advice, put trace on tact , vdn etc i dont know how its getting transfered to 2100 which is configured in vector for location 1.




iam happy i am here...

 

[maapi]

here is a trace ffrom the trunk ...
vector 11 is assigned to trunk in location 2 , but call is transferred to EXT in vector configured in Location 1.


LIST TRACE

time data
17:30:49 xoip options: faxff modemff ttyff (ann-igc)
xoip ip: [192.168.2.111]:2056
17:30:49 xoip options: faxff modemff ttyff (ann-igc)
xoip ip: [192.168.11.11]:2054
17:30:49 hear annc board 001V9 ext 8700 cid 0x32
17:31:03 11 3 route-to digits with coverage y
17:31:03 11 4 LEAVING VECTOR PROCESSING cid 50
17:31:03 0 0 ENTERING TRACE cid 50
17:31:03 100 1 vdn e0 bsr appl 0 strategy 1st-found override n
17:31:03 100 1 wait 0 secs hearing silent
17:31:03 100 2 route-to number 2010 cov y if unconditionally
17:31:03 term vector 100 cid 0x32
17:31:03 100 3 LEAVING VECTOR PROCESSING cid 50
17:31:03 dial 2010
17:31:03 ring station 2010 cid 0x32
17:31:03 G729A ssff p

iam happy i am here...

 

[4merAvaya]

Can you pprovide copies of the VDN and the vectors involved?

Kevin

 

[maapi]

HI 4merAvaya,
vector 1
1 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 8700
03 route-to digits with coverage y
04 route-to number 2010 with cov y if unconditionally
05 stop

vector 11
01 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 8700
03 route-to digits with coverage y
04 route-to number 4111 with cov y if unconditionally
05 disconnect after announcement none
06 stop

vector 15
01 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 8700
03 route-to digits with coverage y
04 route-to number 4333 with cov y if unconditionally
05 stop
06

vector 21
01 wait-time 0 secs hearing silence
02 collect 4 digits after announcement 8701
03 route-to digits with coverage y
04 route-to number 2200 with cov y if unconditionally
05 disconnect after announcement none
06 stop


===========================================================================


VDN 8501
Extension: 8501
Name*: DMM HQ
Destination: Vector Number 1
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: none



VDN 8503
Extension: 8503
Name*: DMM FACT
Destination: Vector Number 21
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: none




VDN 8511
Extension: 8511
Name*: RDH WELCOME
Destination: Vector Number 11
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: non

8515
Extension: 8515
Name*: JDH WELCOME
Destination: Vector Number 15
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN*: 1
Measured: none



iam happy i am here...

 

[4merAvaya]

Try changing the VDN Override field to 'n' on all 4 VDNs.

Change the 'wait' step to 'wait 2 seconds hearing ringback'.

Then give it a poke.

Not sure why you have the disconnect step in Vectors 11 & 21.

Kevin

 

[maapi]

Hi All,
i solved the issue , i had a VDN in first place which was pointing to unused vector. i deleted the VDN anvector and its working fine now !!

What could be the reason?

iam happy i am here...

 

[maapi]

@4merAvya,
i made the changes that you suggested as well.
Everything is fine now..

iam happy i am here...