Vector opt out to Voicemail

[Carlatto]

I am looking to setup a vector where the caller gets placed into queue for a particular skill. They will hear a few announcements and music, but they need to be able to press 0 at any time to be routed to Voicemail instead of waiting on the line. I can only seem to get it to work using the collect digits after announcement option, and then they would only be able to use 0 during or right after the announcement.

Any help would be appreciated.

Thanks,

 

[Zen216]

The only thing I can think of, is to have a loop, with the collect digit step in the loop, ,, so you prompt the caller every 30 seconds or so to see if they want voicemail, if not stay on the line,, etc..
then the collect digit step could transfer it to your voicemail...
I don't know of a way to have the system route the call, based on an entered digit, without a collect step...

 

[Stinney]

You can use a looped piece of music as an announcement and use a collect step instead of using wait time hearing music.

So it would be:

10 Collect 1 digit after announcement 12345 (sorry all agents busy, you may press 0 at anytime while you are waiting if you want to leave a message)

11 Goto step 15 if digits = 0

12 Collect 1 digit after announcement 23456 (30 seconds of recorded music loop)

13 Goto step 15 if digits = 0

14 Goto step 10 if unconditional

15 Messaging skill X for extension 34567

- Stinney

Favorite all too common vendor response: "We've never seen this issue before.

 

[Zen216]

the only issue I would see with the loops though, is that after the collect step, music or announcement, is that after the announcement, if no digits entered, there would be silence while the system waited for the input,, before it looped back

 

[Stinney]

You can make it part of the first announcement, full announcement would be "Sorry agents are busy....music"

- Stinney

Favorite all too common vendor response: "We've never seen this issue before.

 

[Tranton]

I don't think there's a clean and easy way of doing this in a vector without using some kind of loop and even then it wouldn't be best practice for me.

If it was me I would have a have a fake "agents busy" announcement followed by a collect digits before queuing the call.

 

[storman113]

Don't forget that in a collect step, a tt register is assigned for the duration of the step. If lots of calls in que, could create dialing issues for others in the system.