vector not routing

[rioxone]

its happening in the afterhours portion, in the events log it says route to step failed. any ideas.

01 wait-time 0 secs hearing ringback
02 goto step 13 if staffed-agents in skill 221 > 0
03 goto step 14 if holiday in table 1
04 goto step 15 if time-of-day is all 19:00 to all 10:00
05 goto step 15 if time-of-day is fri 19:00 to mon 10:00
06 queue-to skill 207 pri m
07 collect 1 digits after announcement 7482
08 route-to number 7855 with cov y if digit = 1
09 wait-time 20 secs hearing music
10 goto step 7 if unconditionally
11 stop
12 route-to number 7855 with cov n if unconditionally
13 stop
14 announcement 7778
15 route-to number 785 with cov n if unconditionally
16 stop



Thanks.

 

[Callmaster]

i think you should go to step 12 in line 02 ...

With best regards
Callmaster

 

[rioxone]

step 12 and 15 give the same result, in the trace it does not route.

 

[Roland1975]

I think Callmaster refers to routing from step 2 to step 13. Step 13 says "Stop". I (and Callmaster) do not know what skill 221 represents. I suppose it's some kind of emergency-skill. But it says when an agent is logged into skill 221 go directly to step 13. You'll never reach step 4 and 5 then.....

Did you try to erase step 2 as a test?

Knowledge about Siemens Hicom, Avaya Definity and Mitel 3300 ICP.

 

[rioxone]

in step 15 coverage was no changed it to yes, i thought 7855 was a annoucement but its a station. Its always something simple.

thanks for everyones help.

 

[definityandcmuk]

Step 15 routes to 785, not 7785 could this be your problem?

15 route-to number 785 with cov n if unconditionally

 

[DAVIDPAYNE]

It looks like you have 4 digits extension, but line 15 routes to a 3 digit number. Where is it suppose to go, what is that extesnion doing?

 

[rioxone]

it does goto 7855, it fell off in the copy paste.

 

[indys28]

Try turning coverage to y

 

[indys28]

Looks like you figured it out up there. Musta missed that one.