I made a test call to an agent by calling the VDN. The calls did not route to a different agent with multiple Skill numbers, the call just kept ringing. When the Agent was not logged in the calls would route correctly. Avaya Aura 6.2. (Vector 100 is RONA)
I called from my phone, x-7237 while agent was on a test call.
time data
16:03:02 TRACE STARTED 01/13/2020 CM Release String cold-03.0.124.0-23947
16:03:12 active station 7237 cid 0x6be
16:03:13 dial 7237
16:03:13 redirect station 7237 cid 0x6be
16:03:15 idle station 7237 cid 0x6be
16:03:18 active station 7237 cid 0x6c0
16:03:20 dial 7237
16:03:20 redirect station 7237 cid 0x6c0
16:03:21 idle station 7237 cid 0x6c0
16:03:21 active station 7237 cid 0x6c1
16:03:22 idle station 7237 cid 0x6c1
16:03:23 active station 7237 cid 0x6c2
16:03:24 dial 7237
16:03:24 redirect station 7237 cid 0x6c2
16:03:2time data
16:03:37 active station 7237 cid 0x6c5
16:03:39 dial 7237
16:03:39 redirect station 7237 cid 0x6c5
16:03:39 idle station 7237 cid 0x6c5
16:03:40 active station 7237 cid 0x6c7
16:03:50 denial event 1643: Off-hook dialing time out D1=0x9d9b D2=0x6c7
16:03:50 denial station 7237 cid 0x6c7
16:03:51 idle station 7237 cid 0x6c7
16:03:51 active station 7237 cid 0x6c9
16:03:52 dial 7237
16:03:52 redirect station 7237 cid 0x6c9
16:03:53 idle station 7237 cid 0x6c9
16:03:53 active station 7237 cid 0x6ca
16:03:58 idle station 7237 cid 0x6ca
16:03:59 active station 7237 cid 0x6cc
16:04:00 0 0 ENTERING TRACE cid 1740
5 idle station time data
16:04:00 16 1 vdn e7311 bsr appl 0 strategy 1st-found override y
16:04:00 16 1 AVDN: 7311 AVRD:
16:04:00 16 1 wait 2 secs hearing ringback
16:04:00 dial 7311
16:04:00 ring vector 16 cid 0x6cc
16:04:02 16 2 goto step 19 if holiday in table 1
16:04:02 16 3 goto step 5 if H = 398363
16:04:02 16 3 variable H = [667625] global
16:04:02 16 4 goto step 19 if service-hours not-in table 16
16:04:02 16 4 Time before adjusting: MON 16:04
16:04:02 16 4 Time after adjusting: MON 16:04
16:04:02 16 5 goto step 19 if E = 32time data
16:04:02 xoip options: fax
ff modem
ff tty
ff (ann-igc)
xoip ip: [10.2.2.29]:2050
16:04:02 xoip options: fax
ff modem
ff tty
ff (ann-igc)
xoip ip: [10.2.2.4]:49172
16:04:02 hear annc board 01B03 ext 20659 cid 0x6cc
16:04:06 idle announcement cid 0x6cc
16:04:06 16 7 collect 1 digits after annc 20674 for none
16:04:06 16 7 announcement: board 01C03 ann ext: 20674
16:04:06 active announcement 20674 cid 0x6cc
16:04:06 xoip options: fax
ff modem
ff tty
ff (ann-igc)
xoip ip: [10.2.2.29]:2064
16:04:06 xoip options: fax
ff modem
ff tty
ff (ann-igc)
xoip ip: [10.2.2.4]:49176
16:04:06 hear annc board 01C03 ext 20674 cid 0x6cc
16:04:25 idle announcement cid 0x6cc
16:04:29 16 8 goto step 18 if digits = 1
16:04:02 16 5 variable E = [22] global
16:04:02 16 6 announcement 20659
16:04:02 16 6 announcement: board 01B03 ann ext: 20659
16:04:02 active announcement 20659 cid 0x6cc 7237 cid 0x6c2
time data
16:04:29 16 8 digits = []
16:04:29 16 9 goto step 27 if digits = 2
16:04:29 16 9 digits = []
16:04:29 16 10 goto step 31 if digits = 3
16:04:29 16 10 digits = []
16:04:29 16 11 goto step 30 if staffed in skill 16 = 0
16:04:29 16 12 queue-to
16:04:29 16 12 queuing to skill 16 pri m
16:04:29 16 12 Local Agent Preference=n
16:04:29 16 12 Agent Login ID: 20248 Logged in at station: 7289
16:04:29 16 12 LEAVING VECTOR PROCESSING cid 1740
16:04:44 0 0 ENTERING TRACE cid 1740
16:04:44 100 1 vdn e20416 bsr appl 0 strategy 1st-found override n
16:04:44 100 1 AVDN: 20416 AVRD:
16:04:44 100 1 queue-to
16:04:44 100 1 queuing to skill 16 pri h
time data
16:04:44 100 1 Local Agent Preference=n
16:04:44 100 1 Agent Login ID: 20248 Logged in at station: 7289
16:04:44 100 1 LEAVING VECTOR PROCESSING cid 1740
16:04:44 dial 7311
16:04:44 ring vector 100 cid 0x6cc
16:04:59 0 0 ENTERING TRACE cid 1740
16:04:59 100 1 vdn e20416 bsr appl 0 strategy 1st-found override n
16:04:59 100 1 AVDN: 20416 AVRD:
16:04:59 100 1 queue-to
16:04:59 100 1 queuing to skill 16 pri h
16:04:59 100 1 Local Agent Preference=n
16:04:59 100 1 Agent Login ID: 20248 Logged in at station: 7289
16:04:59 100 1 LEAVING VECTOR PROCESSING cid 1740
16:04:59 dial 7311time data
16:05:58 Calling party station 7289 cid 0x6d8
16:05:58 Calling Number & Name 20248 ITS 7311
16:05:58 dial 7237
16:05:58 ring station 7237 cid 0x6d8
16:06:05 active station 7237 cid 0x6d8
16:06:19 idle station 7237 cid 0x6d8
16:04:59 ring vector 100 cid 0x6cc
16:05:00 idle station 7237 cid 0x6cc
I called from my phone, x-7237 while agent was on a test call.
time data
16:03:02 TRACE STARTED 01/13/2020 CM Release String cold-03.0.124.0-23947
16:03:12 active station 7237 cid 0x6be
16:03:13 dial 7237
16:03:13 redirect station 7237 cid 0x6be
16:03:15 idle station 7237 cid 0x6be
16:03:18 active station 7237 cid 0x6c0
16:03:20 dial 7237
16:03:20 redirect station 7237 cid 0x6c0
16:03:21 idle station 7237 cid 0x6c0
16:03:21 active station 7237 cid 0x6c1
16:03:22 idle station 7237 cid 0x6c1
16:03:23 active station 7237 cid 0x6c2
16:03:24 dial 7237
16:03:24 redirect station 7237 cid 0x6c2
16:03:2time data
16:03:37 active station 7237 cid 0x6c5
16:03:39 dial 7237
16:03:39 redirect station 7237 cid 0x6c5
16:03:39 idle station 7237 cid 0x6c5
16:03:40 active station 7237 cid 0x6c7
16:03:50 denial event 1643: Off-hook dialing time out D1=0x9d9b D2=0x6c7
16:03:50 denial station 7237 cid 0x6c7
16:03:51 idle station 7237 cid 0x6c7
16:03:51 active station 7237 cid 0x6c9
16:03:52 dial 7237
16:03:52 redirect station 7237 cid 0x6c9
16:03:53 idle station 7237 cid 0x6c9
16:03:53 active station 7237 cid 0x6ca
16:03:58 idle station 7237 cid 0x6ca
16:03:59 active station 7237 cid 0x6cc
16:04:00 0 0 ENTERING TRACE cid 1740
5 idle station time data
16:04:00 16 1 vdn e7311 bsr appl 0 strategy 1st-found override y
16:04:00 16 1 AVDN: 7311 AVRD:
16:04:00 16 1 wait 2 secs hearing ringback
16:04:00 dial 7311
16:04:00 ring vector 16 cid 0x6cc
16:04:02 16 2 goto step 19 if holiday in table 1
16:04:02 16 3 goto step 5 if H = 398363
16:04:02 16 3 variable H = [667625] global
16:04:02 16 4 goto step 19 if service-hours not-in table 16
16:04:02 16 4 Time before adjusting: MON 16:04
16:04:02 16 4 Time after adjusting: MON 16:04
16:04:02 16 5 goto step 19 if E = 32time data
16:04:02 xoip options: fax
xoip ip: [10.2.2.29]:2050
16:04:02 xoip options: fax
xoip ip: [10.2.2.4]:49172
16:04:02 hear annc board 01B03 ext 20659 cid 0x6cc
16:04:06 idle announcement cid 0x6cc
16:04:06 16 7 collect 1 digits after annc 20674 for none
16:04:06 16 7 announcement: board 01C03 ann ext: 20674
16:04:06 active announcement 20674 cid 0x6cc
16:04:06 xoip options: fax
xoip ip: [10.2.2.29]:2064
16:04:06 xoip options: fax
xoip ip: [10.2.2.4]:49176
16:04:06 hear annc board 01C03 ext 20674 cid 0x6cc
16:04:25 idle announcement cid 0x6cc
16:04:29 16 8 goto step 18 if digits = 1
16:04:02 16 5 variable E = [22] global
16:04:02 16 6 announcement 20659
16:04:02 16 6 announcement: board 01B03 ann ext: 20659
16:04:02 active announcement 20659 cid 0x6cc 7237 cid 0x6c2
time data
16:04:29 16 8 digits = []
16:04:29 16 9 goto step 27 if digits = 2
16:04:29 16 9 digits = []
16:04:29 16 10 goto step 31 if digits = 3
16:04:29 16 10 digits = []
16:04:29 16 11 goto step 30 if staffed in skill 16 = 0
16:04:29 16 12 queue-to
16:04:29 16 12 queuing to skill 16 pri m
16:04:29 16 12 Local Agent Preference=n
16:04:29 16 12 Agent Login ID: 20248 Logged in at station: 7289
16:04:29 16 12 LEAVING VECTOR PROCESSING cid 1740
16:04:44 0 0 ENTERING TRACE cid 1740
16:04:44 100 1 vdn e20416 bsr appl 0 strategy 1st-found override n
16:04:44 100 1 AVDN: 20416 AVRD:
16:04:44 100 1 queue-to
16:04:44 100 1 queuing to skill 16 pri h
time data
16:04:44 100 1 Local Agent Preference=n
16:04:44 100 1 Agent Login ID: 20248 Logged in at station: 7289
16:04:44 100 1 LEAVING VECTOR PROCESSING cid 1740
16:04:44 dial 7311
16:04:44 ring vector 100 cid 0x6cc
16:04:59 0 0 ENTERING TRACE cid 1740
16:04:59 100 1 vdn e20416 bsr appl 0 strategy 1st-found override n
16:04:59 100 1 AVDN: 20416 AVRD:
16:04:59 100 1 queue-to
16:04:59 100 1 queuing to skill 16 pri h
16:04:59 100 1 Local Agent Preference=n
16:04:59 100 1 Agent Login ID: 20248 Logged in at station: 7289
16:04:59 100 1 LEAVING VECTOR PROCESSING cid 1740
16:04:59 dial 7311time data
16:05:58 Calling party station 7289 cid 0x6d8
16:05:58 Calling Number & Name 20248 ITS 7311
16:05:58 dial 7237
16:05:58 ring station 7237 cid 0x6d8
16:06:05 active station 7237 cid 0x6d8
16:06:19 idle station 7237 cid 0x6d8
16:04:59 ring vector 100 cid 0x6cc
16:05:00 idle station 7237 cid 0x6cc