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VDN of Origin Annc and Agent average call answering time...

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raspden

raspden

Technical User
Apr 7, 2004
3
AU
Does anyone know if VDN whispers (VDN of Origin Annc. Extension:) add to a hunt group agents 'average call handling' time reported in CMS? Call Centre management want to implament some long-ish whisper messages which has raised the question of weather this will negativley impact the agants Average Call Handling time in reports???
 
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