variables in vectors - feedback to agents

[crazypbx]

We use variables in some of our vectors.
Is there a way to give feedback to the agents about the state of a variable?

One group changes a variable to rout calls to another vector.
They can change it, but have to place a test call to be sure it’s working.

Thanks.

 

[Ronster]

How do they change the variable?
If they use a collect digit you could put a simple announcement after the variable change to give feedback.

Something like:

01 Collect 1 digit after announcement 10000
02 set X = digits ADD none
03 goto step 6        if X    =  1
04 goto step 8        if X    =  2
05 stop
06 announcement 10001         "X now equals 1"
07 stop
08 announcement 10002         "X now equals 2"
09 stop

_______________________________________________________________
A cucumber should be well sliced, and dressed with pepper and vinegar, and then thrown out, as good for nothing. SAMUEL JOHNSON (1709-1784)

 

[crazypbx]

We have a couple of abbreviated dials programmed to toggle the variable.

Someone suggested creating a separate vector to dial that would look at the variables and do an announcement giving the state, but if they have to do that it would be just as easy to call and see where the call routes.

We were hoping there would be some way to give a visual feedback on the phone so the agents would know. Our previous pbx could do it. Unfortunately it seems Avaya doesn’t know how.

 

[Stinney]

You could set up a single VDN extension for them to call to toggle it on and off in the vector and make it a speed dial on their phone:

01 set X = X ADD 1
02 goto step 9 if X = 3
03 goto step 6 if X = 2
04 set Y = [value you want for call route]
05 announcement 1234 "calls will now route to xxxx"
06 set Y = [value you want for call route]
07 announcement 5678 "calls will now route to xxxx"
08 stop
09 set X = 1
10 goto step 03
11 stop

- Stinney

Quoting only proves you know how to cut and paste.