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Vantage K175 "SIP Login Failure" - "Empty SIP Controller List"

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dsm600rr

dsm600rr

IS-IT--Management
Nov 17, 2015
1,444
US
Hello all,

So I finally got the phone to grab and update its firmware to "K1xx_SIP-R2_2_0_3_7053.tar" (Latest Firmware Version from Avaya)

When viewing the Auto Generated K1xxSupgrade.txt from the IPO I noticed it was not showing the correct Firmware Versions or Dialer Application

## IPOFFICE/11.0.4.3.0 build 3 172.30.20.1 AUTOGENERATED
IF $MODEL4 SEQ K175 GOTO K165_K175_SW
IF $MODEL4 SEQ K165 GOTO K165_K175_SW
IF $MODEL4 SEQ K155 GOTO K155_SW
GOTO END
# K165_K175_SW
SET APPNAME K1xx_SIP-R2_1_0_0_6028.tar
GOTO GETSET
# K155_SW
SET APPNAME K1xx_SIP-R2_1_0_0_6528.tar
GOTO GETSET
# GETSET
SET ACTIVE_CSDK_BASED_PHONE_APP "com.avaya.android.flare"
SET PUSH_APPLICATION "equinox-gaRelease-3.5.5.39.FA-RELEASE11-BUILD.20.apk"
GET 46xxsettings.txt
# END

I copied the auto generated file and modified it as such:

## IPOFFICE/11.0.4.3.0 build 3 172.30.20.1

SET ADMIN_PASSWORD 2468

IF $MODEL4 SEQ K175 GOTO K165_K175_SW
IF $MODEL4 SEQ K165 GOTO K165_K175_SW
IF $MODEL4 SEQ K155 GOTO K155_SW
GOTO END

# K165_K175_SW
SET APPNAME K1xx_SIP-R2_2_0_3_7053.tar
GOTO GETAPP

# K155_SW
SET APPNAME K1xx_SIP-R2_2_0_3_7053.tar
GOTO GETAPP

# GETAPP
IF $GROUP SEQ 0 GOTO BASIC_CONNECT
IF $GROUP SEQ 1 GOTO EQUINOX
GOTO GETSET

# BASIC_CONNECT
SET ACTIVE_CSDK_BASED_PHONE_APP "com.avaya.android.vantage.basic"
SET PUSH_APPLICATION VantageConnect_armeabi-v7a_2.2.0.3.0108_220420_643534b.apk
GOTO GETSET

# EQUINOX
SET ACTIVE_CSDK_BASED_PHONE_APP "com.avaya.android.flare"
SET PUSH_APPLICATION workplace-gaRelease-3.8.0.125.FA-RELEASE-BUILD.52.apk
GOTO GETSET

# GETSET
GET 46xxsettings.txt
# END

After doing so I noticed the Phones Background changed to show the 3 people sitting around a desk and the Avaya Vantage Login.

For my "Username" I entered in my Extension

And for the password I entered in the Extensions Password

I then get the error: "Empty SIP Controller List"

What is this error?

ACSS
 
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derfloh: I have the 46xxsettings.txt that was downloaded from:

1_ofumn0.jpg


I have placed the downloaded 46xxsettings.txt on my HTTP File Server along with all the Vantage Firmware Files:

10_t2nejm.jpg


I have not made any modifications to this file.

My IPO is running the 46xxsettings.txt Auto Generated File:

5_k5qbcm.jpg


ACSS
 
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derfloh: Appreciate the suggestion. I gave that a try however same error.

2020-06-30_8-27-13_shqihz.jpg


ACSS
 
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Okkie26: Correct, Have J179's here.

ACSS
 
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Then post the auto generated file here. So we can have a look.
 
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SET SIP_CONTROLLER_LIST ix.pfcommunications.com:5060;transport=tcp
SET CONFERENCE_FACTORY_URI "ConfServer@pfcommunications.com"
SET PSTN_VM_NUM "VM.user@pfcommunications.com"
SET SETTINGS_FILE_URL "SET FQDN_IP_MAP "ix.pfcommunications.com=172.30.20.1"

Looks not too bad. Does the phone load the files from IPO if from your other http server?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
 
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derfloh: When I leave the default file server in the K175 Vantage as the IPO, and set the IPO to "HTTP Server Address" as the PC Hosting the HTTP File Server and "HTTP Redirection" set to "Phone Binaries" I do not see the phone hit the External File Server to grab any files.

When I update the phone itself to the PC Hosting the file server, I see it grab the files from the external file server.

172.30.20.1 is the IPO
172.30.20.2 is the VM Pro (Application Server)
172.30.20.3 is the server hosting the external HTTP File Server

1_f0ze3b.jpg





ACSS
 
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Here is what I see on Monitor when I reboot the phone (Attached)

172.30.20.106 is the Vantage Phone

This line stuck out to me in the log:

83485337mS HTTP: 172.30.20.106(56232)-(8411) HTTPSession: SendErrorResponse Code: 307, Entity: Redirected to alternate HTTP server:
So it looks like it is redirecting to the External File Server however notes: "SendErrorResponse Code: 307"



ACSS
 
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When I go to log in with the current setup above, it no longer complains about the "Empty SIP Controller List" - Rather it now says "VoIP phone service is currently available with limited service. Please contact your device administrator if the problem persists." and the phone loops all night at "Logging in"

IMG_1948_lykitj.jpg


ACSS
 
 https://files.engineering.com/getfile.aspx?folder=7e68a657-6ad4-4ad9-8787-d618f7762fb1&file=Log_07-01-2020.txt
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derfloh: I can run a trace. Do you want one when booting up or attempting to log in?

ACSS
 
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Derfloh: any idea why that would be?

ACSS
 
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