I have a user who seemed to be having hard disk problems; however, event viewer pointed me to IPX/SPX. I removed this protocol (as we don't use it) and all seemed well until I tried to install McAfee Anti-Virus 4.5. I got completly through the install and when the scanner tried to start, the hard disk stalled. I received Dr. Watson and the following error: 'The validation code for MCZIP32.dll does not match'. I ran disk check and all was fine. I then reinstalled McAfee with the same result. Any clues???
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validation code for MCZIP32.dll does not match
- Thread starter Staphen
- Start date
Sounds to me like the uninstall was not done completely. I've seen this a lot in the uninstall of 4.x.
Here is a writeup I did a while ago, since you didn't mention your OS, I'll put in 9x & NT/2000.
Windows NT/2000
If the installation of the new product will not run after uninstalling the previous version, delete all the files in the Winnt\Temp, and the \Temp directory (be aware that many people store "working" files in here so it is best to check with the user to see if there is anything required contained here). Try running the installation once again after the files have been deleted. If the install still will not proceed, continue on to the instructions below.
The following instructions involve making modifications to the registry of the machine. Please make sure all necessary files that might be stored locally on the hard drive have been backed up, and that you have a current emergency repair disk for the machine that you are working on.
Begin by installing the Microsoft Windows Installer Cleanup Utility for Windows NT/2000. Save the file to the local hard disk and install by double clicking on the saved file. To run the Cleanup Utility, find the entry that was added to the Programs menu and run the only menu item that is associated with it. This program has nothing to do with the cleanup of the Network Associates product, it is only cleaning the remnants of the Windows Installer.
See below in the Windows 9x section for registry keys that should be deleted if they still exist. Most of the keys found below will pertain only to Windows 9x machines but similar occurences can be found under NT machines and should be removed.
Windows 9x
If the installation of the new product will not run after uninstalling the previous version, delete all the files in Windows\Temp, and the \Temp directories (be aware that many people store "working" files in here so it is best to check with the user to see if there is anything required contained here). Close all programs, and press CTRL-ALT-DEL, select everything in the list one by one with the exception of Explorer and Systray, and select 'End Task.' After all the tasks have been ended, try running the installation again. If the install still will not proceed, continue on to the instructions below.
The following instructions involve making modifications to the registry of the machine. Please make sure all necessary files that might be stored locally on the hard drive have been backed up.
Begin by installing the Microsoft Windows Installer Cleanup Utility for Windows 9x. Save the file to the local hard disk and install by double clicking on the saved file. To run the Cleanup Utility, find the entry that was added to the Programs menu and run the only menu item that is associated with it. This program has nothing to do with the cleanup of the Network Associates product, it is only cleaning the remnants of the Windows Installer.
Windows 9x Manual Uninstall
To remove VirusScan without using the uninstall utility, follow these steps: (Some of the steps may not apply. Just proceed to the next).
1. Remove references to VirusScan from your AUTOEXEC.BAT and your SYSTEM.INI files. To do so, follow these steps:
A. Start the Windows system editor. Click Start in the Windows taskbar, then choose Run. Type SYSEDIT in the Run dialog box, then click OK.
A set of text files will open on your screen. Your AUTOEXEC.BAT file should appear as the first or topmost window in this set. Locate and delete the text of each line in the AUTOEXEC.BAT file that refers to VirusScan. Be sure also to delete @IF ERRORLEVEL 1 PAUSE if it appears in the file.
B. Click the title bar for the SYSTEM.INI window to bring it to the foreground, then locate this line: [boot]SCRNSAVE.EXE=C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCRSCAN.EXE
C. Change the line to read: [boot]SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOW~1.SCR
D. When you have restored your SYSTEM.INI file to its original state, choose Save from the SYSEDIT File menu to save your changes, then choose Exit from the File menu to quit the SYSEDIT application.
2. Remove VirusScan icons from the Start menu. To do this, follow these steps:
A. Click Start in the Windows taskbar, point to Settings, then choose Taskbar.
B. Click the Start Menu Programs tab.
C. Click the Remove button.
D. Select the McAfee VirusScan folder in the list that appears in the Remove Shortcuts/Folders dialog box, then click Remove.
E. Windows will ask you to confirm your action. Click Yes to continue.
F. Click Close to close the Remove Shortcuts/Folders dialog box, then click OK to close the Taskbar Properties dialog box.
3. Edit the Registry. To do this, follow these steps:
A. Start the Windows Registry editor. Click Start in the Windows taskbar, then choose Run. Type REGEDIT in the Run dialog box, then click OK.
B. Click + to expand the HKEY_LOCAL_MACHINE folder, click + again to expand the SOFTWARE folder, then click one more time to expand the CLASSES folder. Next, delete these keys or entries:
\.vsc
\.vsh
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}\InProcServer32
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}\InProcServer32
\comfile\shell\VirusScan
\Directory\shell\VirusScan
\Drive\shell\VirusScan
\Excel.Addin\shell\VirusScan
\Excel.Chart.5\shell\VirusScan
\Excel.Chart.8\shell\VirusScan
\Excel.Macrosheet\shell\VirusScan
\Excel.Sheet.5\shell\VirusScan
\Excel.Sheet.8\shell\VirusScan
\Excel.Template\shell\VirusScan
\Excel.Workspace\shell\VirusScan
\Excel.XLL\shell\VirusScan
\exefile\shell\VirusScan
\Office.Binder.8\shell\VirusScan
\Office.Binder.98\shell\VirusScan
\rtffile\shell\VirusScan
\VSConfigFile
\VSHConfigFile
\WinZip\shell\VirusScan
\Word.Document.6\shell\VirusScan
\Word.Document.8\shell\VirusScan
\Word.RTF\shell\VirusScan
\Word.RTF.8\shell\VirusScan
\Word.Template\shell\VirusScan
\Word.Template.8\shell\VirusScan
C. Move to the HKEY_LOCAL_MACHINE\SOFTWARE folder, then delete these keys or entries:
1. McAfee \Scan95 \ScreenScan
2. \Microsoft\Windows\CurrentVersion\AppPaths\
\SCAN32.EXE
\SCRSCAN.EXE
\VSHWIN32.EXE
3. \Microsoft\Windows\CurrentVersion\Controls Folder\Display\shellex\PropertySheetHandlers \ScrScanP
4. \Microsoft\Exchange\Client\Extensions\
\Exchange Scan="4.0;C:\Program Files\Network Associates\McAfee VirusScan\emalscan.dll;1;11000000000000;1110000;"
\Outlook Setup Extension= "4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX"
5. \Microsoft\Windows\CurrentVersion\Run\
\AvconsoleExe="C:\Program Files\Network Associates\McAfee VirusScan\avconsole.exe /minimize"
\McAfeeWebScanX="C:\Program Files\Network Associates\McAfee VirusScan\WebScanX.exe"
\Vshwin32EXE="C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE"
\VsStatEXE="C:\Program Files\Network Associates\ McAfee VirusScan\VSSTAT.EXE"
6. \Microsoft\Windows\CurrentVersion\RunServices \Vshwin32EXE="C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE"
7. \Microsoft\Windows\CurrentVersion\Controls Folder\ \Display\shellex\PropertySheetHandlers\ScrScanP\@="{C88249A0-AD7E-11cf-AD53-444553540000}"
8. \Microsoft\Windows\CurrentVersion\SharedDLLs
\C:\WINDOWS\SYSTEM\MCAFECOM.DLL
\C:\WINDOWS\SYSTEM\MCKRNL.VXD
\C:\WINDOWS\SYSTEM\MCSCAN32.VXD
\C:\WINDOWS\SYSTEM\MCUTIL.VXD
\C:\WINDOWS\SYSTEM\VSHIELD.VXD
\C:\WINDOWS\SYSTEM\VSHINIT.VXD
9. \Microsoft\Windows\CurrentVersion\Uninstall
\McAfee VirusScan
D. Move to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\ folder, then delete these keys or entries:
\VSHINIT
4. Restart your computer.
5. Delete VirusScan files and directories. To do so, follow these steps:
A. Click Start, point to Programs, then choose Windows Explorer.
B. Locate the folder that contains your copy of VirusScan. If you chose the default installation options, you should find VirusScan in this directory path: Program Files\Network Associates\McAfee VirusScan
C. Remove the following files from the \Windows\system directory on your hard disk:
MCAFECOM.DLL
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD
VSHINIT.VXD
After following the manual uninstall directions from above, you should search the registry for any instances of 'Network Associates' and 'Scan' (for the positive hits for the Scan search, check the key to see if it looks like it would be related to VirusScan and not other system scan functions).
You have now removed VirusScan from your system. Restart your computer to have your changes take effect.
Here is a writeup I did a while ago, since you didn't mention your OS, I'll put in 9x & NT/2000.
Windows NT/2000
If the installation of the new product will not run after uninstalling the previous version, delete all the files in the Winnt\Temp, and the \Temp directory (be aware that many people store "working" files in here so it is best to check with the user to see if there is anything required contained here). Try running the installation once again after the files have been deleted. If the install still will not proceed, continue on to the instructions below.
The following instructions involve making modifications to the registry of the machine. Please make sure all necessary files that might be stored locally on the hard drive have been backed up, and that you have a current emergency repair disk for the machine that you are working on.
Begin by installing the Microsoft Windows Installer Cleanup Utility for Windows NT/2000. Save the file to the local hard disk and install by double clicking on the saved file. To run the Cleanup Utility, find the entry that was added to the Programs menu and run the only menu item that is associated with it. This program has nothing to do with the cleanup of the Network Associates product, it is only cleaning the remnants of the Windows Installer.
See below in the Windows 9x section for registry keys that should be deleted if they still exist. Most of the keys found below will pertain only to Windows 9x machines but similar occurences can be found under NT machines and should be removed.
Windows 9x
If the installation of the new product will not run after uninstalling the previous version, delete all the files in Windows\Temp, and the \Temp directories (be aware that many people store "working" files in here so it is best to check with the user to see if there is anything required contained here). Close all programs, and press CTRL-ALT-DEL, select everything in the list one by one with the exception of Explorer and Systray, and select 'End Task.' After all the tasks have been ended, try running the installation again. If the install still will not proceed, continue on to the instructions below.
The following instructions involve making modifications to the registry of the machine. Please make sure all necessary files that might be stored locally on the hard drive have been backed up.
Begin by installing the Microsoft Windows Installer Cleanup Utility for Windows 9x. Save the file to the local hard disk and install by double clicking on the saved file. To run the Cleanup Utility, find the entry that was added to the Programs menu and run the only menu item that is associated with it. This program has nothing to do with the cleanup of the Network Associates product, it is only cleaning the remnants of the Windows Installer.
Windows 9x Manual Uninstall
To remove VirusScan without using the uninstall utility, follow these steps: (Some of the steps may not apply. Just proceed to the next).
1. Remove references to VirusScan from your AUTOEXEC.BAT and your SYSTEM.INI files. To do so, follow these steps:
A. Start the Windows system editor. Click Start in the Windows taskbar, then choose Run. Type SYSEDIT in the Run dialog box, then click OK.
A set of text files will open on your screen. Your AUTOEXEC.BAT file should appear as the first or topmost window in this set. Locate and delete the text of each line in the AUTOEXEC.BAT file that refers to VirusScan. Be sure also to delete @IF ERRORLEVEL 1 PAUSE if it appears in the file.
B. Click the title bar for the SYSTEM.INI window to bring it to the foreground, then locate this line: [boot]SCRNSAVE.EXE=C:\PROGRA~1\NETWOR~1\MCAFEE~1\SCRSCAN.EXE
C. Change the line to read: [boot]SCRNSAVE.EXE=C:\WINDOWS\SYSTEM\WINDOW~1.SCR
D. When you have restored your SYSTEM.INI file to its original state, choose Save from the SYSEDIT File menu to save your changes, then choose Exit from the File menu to quit the SYSEDIT application.
2. Remove VirusScan icons from the Start menu. To do this, follow these steps:
A. Click Start in the Windows taskbar, point to Settings, then choose Taskbar.
B. Click the Start Menu Programs tab.
C. Click the Remove button.
D. Select the McAfee VirusScan folder in the list that appears in the Remove Shortcuts/Folders dialog box, then click Remove.
E. Windows will ask you to confirm your action. Click Yes to continue.
F. Click Close to close the Remove Shortcuts/Folders dialog box, then click OK to close the Taskbar Properties dialog box.
3. Edit the Registry. To do this, follow these steps:
A. Start the Windows Registry editor. Click Start in the Windows taskbar, then choose Run. Type REGEDIT in the Run dialog box, then click OK.
B. Click + to expand the HKEY_LOCAL_MACHINE folder, click + again to expand the SOFTWARE folder, then click one more time to expand the CLASSES folder. Next, delete these keys or entries:
\.vsc
\.vsh
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}
\CLSID\{9EF56D61-A50F-11ce-B105-0000C04B2D52}\InProcServer32
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}
\CLSID\{C88249A0-AD7E-11cf-AD53-444553540000}\InProcServer32
\comfile\shell\VirusScan
\Directory\shell\VirusScan
\Drive\shell\VirusScan
\Excel.Addin\shell\VirusScan
\Excel.Chart.5\shell\VirusScan
\Excel.Chart.8\shell\VirusScan
\Excel.Macrosheet\shell\VirusScan
\Excel.Sheet.5\shell\VirusScan
\Excel.Sheet.8\shell\VirusScan
\Excel.Template\shell\VirusScan
\Excel.Workspace\shell\VirusScan
\Excel.XLL\shell\VirusScan
\exefile\shell\VirusScan
\Office.Binder.8\shell\VirusScan
\Office.Binder.98\shell\VirusScan
\rtffile\shell\VirusScan
\VSConfigFile
\VSHConfigFile
\WinZip\shell\VirusScan
\Word.Document.6\shell\VirusScan
\Word.Document.8\shell\VirusScan
\Word.RTF\shell\VirusScan
\Word.RTF.8\shell\VirusScan
\Word.Template\shell\VirusScan
\Word.Template.8\shell\VirusScan
C. Move to the HKEY_LOCAL_MACHINE\SOFTWARE folder, then delete these keys or entries:
1. McAfee \Scan95 \ScreenScan
2. \Microsoft\Windows\CurrentVersion\AppPaths\
\SCAN32.EXE
\SCRSCAN.EXE
\VSHWIN32.EXE
3. \Microsoft\Windows\CurrentVersion\Controls Folder\Display\shellex\PropertySheetHandlers \ScrScanP
4. \Microsoft\Exchange\Client\Extensions\
\Exchange Scan="4.0;C:\Program Files\Network Associates\McAfee VirusScan\emalscan.dll;1;11000000000000;1110000;"
\Outlook Setup Extension= "4.0;Outxxx.dll;7;000000000000000;0000000000;OutXXX"
5. \Microsoft\Windows\CurrentVersion\Run\
\AvconsoleExe="C:\Program Files\Network Associates\McAfee VirusScan\avconsole.exe /minimize"
\McAfeeWebScanX="C:\Program Files\Network Associates\McAfee VirusScan\WebScanX.exe"
\Vshwin32EXE="C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE"
\VsStatEXE="C:\Program Files\Network Associates\ McAfee VirusScan\VSSTAT.EXE"
6. \Microsoft\Windows\CurrentVersion\RunServices \Vshwin32EXE="C:\Program Files\Network Associates\McAfee VirusScan\VSHWIN32.EXE"
7. \Microsoft\Windows\CurrentVersion\Controls Folder\ \Display\shellex\PropertySheetHandlers\ScrScanP\@="{C88249A0-AD7E-11cf-AD53-444553540000}"
8. \Microsoft\Windows\CurrentVersion\SharedDLLs
\C:\WINDOWS\SYSTEM\MCAFECOM.DLL
\C:\WINDOWS\SYSTEM\MCKRNL.VXD
\C:\WINDOWS\SYSTEM\MCSCAN32.VXD
\C:\WINDOWS\SYSTEM\MCUTIL.VXD
\C:\WINDOWS\SYSTEM\VSHIELD.VXD
\C:\WINDOWS\SYSTEM\VSHINIT.VXD
9. \Microsoft\Windows\CurrentVersion\Uninstall
\McAfee VirusScan
D. Move to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\ folder, then delete these keys or entries:
\VSHINIT
4. Restart your computer.
5. Delete VirusScan files and directories. To do so, follow these steps:
A. Click Start, point to Programs, then choose Windows Explorer.
B. Locate the folder that contains your copy of VirusScan. If you chose the default installation options, you should find VirusScan in this directory path: Program Files\Network Associates\McAfee VirusScan
C. Remove the following files from the \Windows\system directory on your hard disk:
MCAFECOM.DLL
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD
VSHINIT.VXD
After following the manual uninstall directions from above, you should search the registry for any instances of 'Network Associates' and 'Scan' (for the positive hits for the Scan search, check the key to see if it looks like it would be related to VirusScan and not other system scan functions).
You have now removed VirusScan from your system. Restart your computer to have your changes take effect.
- Thread starter
- #3
NOTE the newest version of virusscan is 4.5.1SP1
These types of errors generally occur when a previous version has not been completely uninstalled or the uninstall failed to remove everything correctly.
Follow these steps to resolve this issue:
Uninstall the current installed version of VirusScan and delete the Network Associates directory by going through Windows Explorer.
Edit the registry by going to Start|Run and typing regedit.
Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version and remove all of the Network Associates entries in the Run and RunServices Key.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs and delete the following files:
C:\WINDOWS\SYSTEM\MCAFECOM.DLL
C:\WINDOWS\SYSTEM\MCKRNL.VXD
C:\WINDOWS\SYSTEM\MCSCAN32.VXD
C:\WINDOWS\SYSTEM\MCUTIL.VXD
C:\WINDOWS\SYSTEM\VSHIELD.VXD
C:\WINDOWS\SYSTEM\VSHINIT.VXD
Install the newest version of VirusScan in safe mode. To get to safe mode: when "Starting Windows95" comes up during the boot up process, press the F8 key. This will access a menu where you will select "Safe Mode".
FatesWebb
if you do what I suggested it is not my fault...
These types of errors generally occur when a previous version has not been completely uninstalled or the uninstall failed to remove everything correctly.
Follow these steps to resolve this issue:
Uninstall the current installed version of VirusScan and delete the Network Associates directory by going through Windows Explorer.
Edit the registry by going to Start|Run and typing regedit.
Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version and remove all of the Network Associates entries in the Run and RunServices Key.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs and delete the following files:
C:\WINDOWS\SYSTEM\MCAFECOM.DLL
C:\WINDOWS\SYSTEM\MCKRNL.VXD
C:\WINDOWS\SYSTEM\MCSCAN32.VXD
C:\WINDOWS\SYSTEM\MCUTIL.VXD
C:\WINDOWS\SYSTEM\VSHIELD.VXD
C:\WINDOWS\SYSTEM\VSHINIT.VXD
Install the newest version of VirusScan in safe mode. To get to safe mode: when "Starting Windows95" comes up during the boot up process, press the F8 key. This will access a menu where you will select "Safe Mode".
FatesWebb
if you do what I suggested it is not my fault...
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