Hi,
I had a user complain of an issue with the mouse/touchpad. The cursor would jump while typing even with mouse unplugged. For example in Outlook, from the body down to the signature.. or up to into the Subject line. ( I know pressing Shift+tab will do that, but he claims that wasn't it). Also in Word, the cursor would shift to a different area of the document while typing. Suggestions?
I had ran scans for virus and malware with positive results. I ensured new drivers were not installed for HIDs. Both touchpad and mouse have been fine - I'm not certain that's even where the issue lies. Thanks.
I had a user complain of an issue with the mouse/touchpad. The cursor would jump while typing even with mouse unplugged. For example in Outlook, from the body down to the signature.. or up to into the Subject line. ( I know pressing Shift+tab will do that, but he claims that wasn't it). Also in Word, the cursor would shift to a different area of the document while typing. Suggestions?
I had ran scans for virus and malware with positive results. I ensured new drivers were not installed for HIDs. Both touchpad and mouse have been fine - I'm not certain that's even where the issue lies. Thanks.