Vacation rule - not working!

[GrnEyedLdy]

Tried to create an Out Of Office/Vacation rule for a user and I am getting nowhere fast! I checked the web for step by steps and have followed them to the letter.

1. Rules, Tools, New - give it a name
2. When Event Is - New Item and I have checked Received
3. Under Item Types - I have selected Mail
4. In Define conditons I have

Delivered On or After Date 4/7/2005 AND
Delivered On or Before Date 4/18/2005 AND
To [] (contains) user@xxx.com AND
From [*] (does not contain) user@xxx.com END

5. Then Actions Are - I choose Reply, Reply to Sender and click OK
6. I type the reply message, choose Save and Close.
7. I activate the rule and there is a check mark in the box beside it.

This does not work. Anyone see something I am missing?


Any help is greatly appreciated!

Patty

 

[rjs]

You didn't say what e-mail client you are using. Assuming it is Outlook, just use the Out-of-Office assistant. Should be off the tools menu as well. Also, if this is strictly POP3, you would have to have Outlook loaded and running all the time for this to work since it is the client that runs the rule processing. Only if you are using an Exchange server would the server to the rules processing instead of the client.

R.Sobelman

http://www.tracklogins.com

 

[GrnEyedLdy]

Hi, this is GroupWise. Any thoughts?

 

[rjs]

Sorry, I was not paying attention to which forum I was in, so disregard my earlier post.

The rule looks correct. Are there other rules defined? If so, is this one at the top?

You might try simplifying the rule to remove the delivery dates (start and end). You would just need to disable the rule when you return.

And I assume you are testing this from an outside account as it should set to reply to internal GroupWise messages.

R.Sobelman

http://www.tracklogins.com

 

[FarOut]

Patty - I also see nothing on the surface that is wrong w/your rule. When you say it is not working. Do you mean that when a message is received that no reply will be generated back to the sender? Even if it is the first time this sender has sent a message to the user? I agree with what RJS is saying. If there are other rules above this one they could have adverse affects on any following rules. What version of GW are you running?

One last thing and I will shutup. In your Step 3. Under Item Types you selected "Mail". Normally I would leave all types unchecked so my rule would apply to all types of received items, mail, appointments, tasks, notes, etc..
Later!

FarOut
V-Peace-V

 

[GrnEyedLdy]

Thank you for all the replies. I still can't figure it out. No Out of Office/Vacation replies are sent, regardless of whether or not it is the first time this sender has sent a message to this user.

There are no other rules.

Group Wise version is 6.0

I have tried to simplify the rule and it doesn't seem to work either way.

Thanks,

Patty

 

[FarOut]

After looking @ your Vacation/Out of Office rule a little closer I did see one thing that will cause a failure on some e-mails. You have "To [] (contains) user@xxx.com AND" as one of the conditions. Where user@xxx.com is the users full Internet E-Mail Addy. If a piece of e-mail does not come in with the users full internet e-mail address in the To: field the rule will not execute. And this would be true of all internal e-mails to this user.

FarOut
V-Peace-V