V/m light and remote access on IPO 400? 1

[Zu56]

Hi all,
Is it possible to set up voicemail light, running on a pc and remote access to the IP Office 400 at the same time? I have IPO connected to a NIC on the PC with voice mail. If I connect IPO to a network switch I can see the IPO but loose voicemail. Is there something I can change/ look at in IPO settings or is it a LAN problem?
Thank you

 

[Westi]

it should both work, remote access you mean the access to program the IP Office or access from a remote location?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Zu56]

To access the IP Office over the LAN for programming and maintenance.
If it both should work, how do I connect (physically) IP Office, PC and the switch to each other?
Thank you

 

[Westi]

you take one cable from the IP Office to the LAN switch (do not use port 8 though as that is LAN 2 assuming a 406V2) and then connect the PC to the LAn switch as well

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Zu56]

That's where my problem could be. I'm going to drive there and try it right now. Thank you

 

[Westi]

good luck hopefully it is that easy for you to solve.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Zu56]

Westi,
Unfortunately it did not work like I hoped it would. When I connected everything like you said, the voice mail and the access to the IP Office were working for seven minutes. Go figure... After that I lost voice mail (was getting busy signal every time). So, I unplugged the IP Office from the switch and plugged the PC into the IP Office, reboot the PC and voice mail started to work.
I am lost. Why would it work for seven minutes and than quit? Any ideas?
Thank you

 

[Westi]

No idea about the 7 minutes if it stops working after initial work but actually you might want to check that the PC doesn't save power by shutting down the NIC card or go into sleep mode..

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Zu56]

Vm works fine when plugged directly into the IP Office, but when they both (IPO and vm PC) plugged into the switch vm stops working after 7 min. I don't think it's power savings.
Thank you

 

[Bas1234]

Just lock the PC and don't logoff, logging off shutsdown the VMlite.
Turn off standby and/or power savings mode.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Westi]

bas
you are up late,
ZU56: I only used Vm lite so far once and that didn't make any trouble but it is most likely some sort of shutoff, does that also happen when you keep the PC plugged into the IP Office or is it then not happening? If that works without any problems then you might have some sort of power wacky switches that shut off after a time of not being used.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[jamie77]

IF this only happens when you plug the IPO/VM in to the rest of the LAN, then I would check the IP Addresses on the IPO and VM server. This could be caused by an IP conflict.

If you are plugging the IPO into the LAN, turn off the on board DHCP server (assuming you don't want the IPO handing out IP's) and set it to an address in your subnet outside your DHCP scope. Also set the VM server to a static address.

This should all work without problem. It is designed to work all connected to the LAN.

I don't think your problems have anything to do with VM Lite. I have installed VM Lite 100's of times without problem.

When you connect everything together, can you ping the IPO and VM server from other devices on the LAN??

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[Westi]

Jamie is right, it might be a duplicate IP address of the IP Office as teh PC would complain about it and you would know, so check if you have the same address as teh IP office already on your LAN

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[gmgbg]

When using remote access and the IPO has DHCP set to dialin it gives the remote access it's own ip adress +1.
If IPO has 192.168.42.1, then remote access will have 192.168.42.2.
If voicemail lite pc have this ip address then this can happen.

 

[Zu56]

Everybody,
Thank you for your help in this matter. As it turned out it was the IP conflict. Someone has installed a label printer with the same IP as IPO. Of course, none of these devices has screen to inform about the conflict.
Thank you again.
ZU56

 

[Westi]

Star for Jamie77

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Zu56]

agreed!