I was with a client yesterday whose computer was unbelievably slow at doing everything until we actually managed to install ISP software and get online. Then things speeded up considerably and it seemed almost as fast as my DSL. Everything else takes an age. Her hard drive is full - I had to delete something before we could install the new software - would this account for the sluggishness? Computer is very old, Win 95, 200 Mhz.