using voicemail for internal messages

[dhazer]

currently voicemail works when an external caller calls in for voicemail. Does anyone know how to make the voicemail engage when an internal associate dials the direct extension of the person? Or is voicemail not meant to be activated unless the automated attendent handles the call?

 

[TouchToneTommy]

Turn on Auto VMS Cover for each extension, #310-XX-1

You must RING the extension, and wait for it to cover to voice mail (default 3 rings), or if the extension is in DND, it will cover immediatly.

 

[dhazer]

i wasn't able to get it to work. It was previously "unassigned" (#2), but now it's assigned.

What I'm doing is pressing the intercom button then typing the extension (13). Ext. 13 just rings, (I have it set for 8 rings).

Do you think anything else could be the culprit?

 

[TouchToneTommy]

If you set it for 8 rings, you're going to hear 9 or 10 before voice mail picks up. For fun, set it for 3 rings in #321 and try again.

I'm guessing that the reason it covers when transferred by the auto attendant, is you didn't set the Transfer Return Extension for each voice mail port to Ext. 10. If that were the case, transfers to extensions without VMS coverage would return to Ext. 10 after the Transfer Return Rings expired. With the Transfer Return Extension setting for each voice mail port set to itself, the call would instead return to the voice mail on no answer. Older voice mails could not interpert the return, and would send the call to the Operator extension, but Partner Messaging will find a matching mailbox if available.

You will want to set your Transfer Return Rings LARGER than your VMS Cover Rings.