I am just starting out with Norstar and came across the section of the remote tools user guide which references the off line programming tool. It seems to imply that you can manipulate the programming of a system through the use of workbook files that have embedded visual basic. I believe that I have found the workbook files, but I am not having any luck setting them up and using them to download information from a system. So far the vendor that I have used to install the systems and any others that I have talked to about this feature are not able to tell me how to access them. From what I have found out so far most people are either using the set tool or the browser tool. Even though both of these are functional for me I was wondering if anyone else has had good or bad luck with the off line tool. Is it worth all of the hassles I have been going through to access it or should I just stick with what I am using?