Using Teleworker and automated attendants

[Crono]

Hello,

We have a remote user in the West Coast with a Mitel 5224 IP phone connected to our Teleworker server here in our office on the East Coast. The phone dials out fine, he can make calls to people inside and outside the office, but the problem arises when he tries to call numbers that have automated attendants (Amex, AT&T, etc). The auto attendants do not seems to recognize any of his button presses. Internally it works fine. It just happens to external calls. Is their any setting that I need to check to get this working?

Thanks for your time.

-C

 

[Crono]

I just wanted to add that we tested this using a phone connected to Teleworker. The auto attendants will recognize voice input. It's the key input that it fails to recognize.

Once again any insight to this is much appreciated. Thanks in advance.

-C

 

[drsmith45]

Hi , I have the same sort of Issue but not over PSTN
only with remote sites to the Teleworker set
and the remote site has a IP port based system (voice mail )
in my scenario I have added the networks in the 6000 mas
in the teleworker server and the voice mail systems in the remote sites - to no awail
any other remote site with tdm ports for voice mail work great
I am supreised you have a Issue with calling over PSTN lines
have you tried not putting the extension in the 3300 that is teleworker not in a compression zone ?

 

[TheMitelGuy]

What system (ICP) are these phones connected too?

Also, at the far end, once you do get connected to a human, can they hear the DTMFs?

 

[Crono]

Hi TheMitelGuy,

Thanks for the reply. The ICP is a 3300. I'm sorry but I'm no too familiar with the lingo. What is a DTMF?

"I am supreised you have a Issue with calling over PSTN lines
have you tried not putting the extension in the 3300 that is teleworker not in a compression zone ?"

Thanks for the reply drsmith. Is it possible to elaborate on this a bit?

-C

 

[drsmith45]

Hi Crono ! DTMF is touch tones , if you have the end user dial out to a number that has a auto-attendant
or even their cell phone and let it go to voice mail as a test
on the comnpression zone , in the 3300 programming under
station service assignment , on the last column you tell it
what zone the phone will be in , zone 1 is default or none