Using DID - On busy system transfers to General Delivery Box

[norstarboston]

Ok. We have new PRI installed. If a employee is on 2 lines at once and someone calls in on their DID the call gets transfered to General Delivery Box. However if the caller calls in on their extension it is properly transfered to their personal VM Box. Right now under "lines" I have it set "if busy: TO Prime" and prime set up as the VM ext. Is there any way around this?

Thanks much

 

[hawks]

Try setting prime as there extension.

 

[aragon]

Standard behavior since 4.0.
The only thing that seems to prevent callers from terminating into general delivery is if busy busy.
I've tried every possible scenario.
If all line appearances are busy caller will hear busy.

David Brillert

http://www.williamsglobal.com

 

[norstarboston]

Hawks- I tried that already but it resulted in "all cicuits busy" message to the caller.

Aragon - I was afraid someone may say that. I guess these occasions are rare anyways and a busy signal isn't all that bad.

Thank you both..

 

[hawks]

Have you trued to assign the line as ring only instead of appear and ring?

 

[aragon]

I have tried this.
If anyone can figure out how to send a busy route to a subscriber's voice mail then let me know, this problem has bothered me since 4.0.

David Brillert

http://www.williamsglobal.com

 

[aragon]

Normal ringing calls do forward no answer to voicemail to the correct subscriber mailbox.
Example of issue:
Target line ring only or appear and ring on set with 2 appearances, then 3rd PSTN call will bounce to general delivery mailbox unless target line is if busy busy.

David Brillert

http://www.williamsglobal.com

 

[exsmogger]

If this is a frequent problem you could add a third intercom to the extensions so that you'll have another voice path to handle the busy calls.

Brian Cox

http://www.jandjcommunications.com