When looking at the call history / logs and try to use the call back funtion....How can i tell it to incert outside access of 9. It tried to dial the number displayed with out outside access.
You can add a 9 to the prefix space in Line Options. This screws up screen pops to Outlook, so I just create a shortcode:
sc - xxxxxxxxxx
tn - 91N
f - Dial
Since the numbers are out-pulsed to the IPO as 10 digits all at once, it shouldn't effect anything like calling back a number that conflicts with your dial plan. If you cannot dial local calls with a 1 in front of it create short codes for the area codes that don't need a one:
Listen to Peter,
The 9 should not be there. I don't even have a good excuse, I just put it there during a brain fart. I am going to try to edit the post and make Peter look crazy.
9 what 9 Peter? Get your act together and stop wasting my time.
in the line config tab there are varisou prefix options
(national Prefix & international Prefix)
In the uk these are usualy set to 0 & 00
if you insert a 9 in front of these then the incomming CLI will be presented with the leading 9 ready for your call back
DISCLAIMER: this may be 1 of those things that dosnt work in North Ammerica
IPGuru you are correct, except as mentioned this defeats screen popping of contacts, unless you have a very tolerant customer who is willing to redo ALL their contacts to have a 9 in front of them.
What's presented here by brain fart (oops! I mean kflounders *grin*) and I is a workaround we've discovered here in the colonies, utilizing wood shavings, buffalo fat and beaver droppings.
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