Renfroe123
IS-IT--Management
I am trying to find a way to replace our answering service to allow callers to be automatically directed to an on-call person. We are already using auto attendant after hours to direct callers to different mailboxes, but I would like to give that caller the option to press ?? if they need to speak to an on call employee. Then, auto attendant would transfer them to the first external number in a series of numbers that I designate. If that person is not available (busy or no answer) I want their call to be redirected to the next cell phone, and so on. Ideally the caller would stay on hold this entire time instead of listening to it ring but that is not absolutely necessary. I realize that voicemail may be an issue there, and I can only remove it on one of these phones (the other ones are personal). Any suggestions? Thanks very much for your help. I am no expert, but I know you guys are!
By the way, we have a Nortel BCM 50 and are using Call Pilot.
By the way, we have a Nortel BCM 50 and are using Call Pilot.