I seem to have discovered a way of using 3904 phones in an ACD and be logged in with the handset in the cradle
set up the acd in-calls key 0 as normal
key 1 make set busy
key 2 personal DN
to log in
pick up the handset and dial the ACD ID
to log out press the make set busy button twice
the print outs for acd and set are as follows:
ld 23
REQ prt
TYPE acd
CUST 0
ACDN 6001
TYPE ACD
CUST 0
ACDN 6001
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW YES
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 8880
FNCF NO
CWTT NONE
HMSB NO
ACPQ NO
FORC NO
RTQT 5
RTQO NRD
SPCP YES
OBTN ALL
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 2
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO 4
TSFT 20
HOML NO
RDNA YES
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
CWNT NONE
ld 20
REQ: prt
TYPE: 3904
TN 5 9
DATE
PAGE
DES
DES M3904
TN 005 0 00 09
TYPE 3904
CDEN 8D
CUST 0
FDN 7000
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 99
SCI 0
SSU 0010
LNRS 16
XLST 2
SCPW 8787
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD MCTA CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
ABDA CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 2
EFD 7000
HUNT 7000
EHT 7000
LHK 0
PLEV 00
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6001 1 7787
AGN
01 MSB
02 SCR 8787 2 MARP
03
04
05
06
07
08 ADL 16
09 ADL 16
10 ADL 16
11 TRC
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 4 7000
20 RGA
21 PRK
22 RNP
23 SCC 0113
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 29 OCT 2002
set up the acd in-calls key 0 as normal
key 1 make set busy
key 2 personal DN
to log in
pick up the handset and dial the ACD ID
to log out press the make set busy button twice
the print outs for acd and set are as follows:
ld 23
REQ prt
TYPE acd
CUST 0
ACDN 6001
TYPE ACD
CUST 0
ACDN 6001
MWC NO
DSAC NO
MAXP 20
SDNB NO
BSCW YES
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 8880
FNCF NO
CWTT NONE
HMSB NO
ACPQ NO
FORC NO
RTQT 5
RTQO NRD
SPCP YES
OBTN ALL
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 2
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO 4
TSFT 20
HOML NO
RDNA YES
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
CWNT NONE
ld 20
REQ: prt
TYPE: 3904
TN 5 9
DATE
PAGE
DES
DES M3904
TN 005 0 00 09
TYPE 3904
CDEN 8D
CUST 0
FDN 7000
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 99
SCI 0
SSU 0010
LNRS 16
XLST 2
SCPW 8787
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPA STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD MCTA CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
ABDA CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 2
EFD 7000
HUNT 7000
EHT 7000
LHK 0
PLEV 00
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 6001 1 7787
AGN
01 MSB
02 SCR 8787 2 MARP
03
04
05
06
07
08 ADL 16
09 ADL 16
10 ADL 16
11 TRC
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 4 7000
20 RGA
21 PRK
22 RNP
23 SCC 0113
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 29 OCT 2002
