using a softphone and 2616 , but no MWI

[Colmgo]

Hi Everyone,
I havn't done my switch training yet so excuse the silly question. I have a 2050 soft phone and my normal deskphone (2616) when both are in use the MWI does not get activated.
here is the TN prtints of both. Thanks in advance for your help.
Colm
<soft phone>
DES IP
TN 124 0 00 04
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
ZONE 000
FDN 8800
TGAR 0
LDN NO
NCOS 7
SGRP 0
RNPG 2211
SCI 0
SSU
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR PUA MTD FND HTD ADD HFA
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5010 0 1599
AGN
01 NRD
02 MSB
03 SCR 2232 0
CPND
CPND_LANG ROMAN
NAME ROBERT FLETCHER
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 3232 0
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16 MWK 8800
17 TRN
18 AO6
19 CFW 16 90872752308
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 11 DEC 2003

<2616>
DES TREGAN
TN 020 0 11 09
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 8800
TGAR 0
LDN 0
NCOS 7
SGRP 0
RNPG 2211
SCI 0
SSU 0085
LNRS 24
XLST
SCPW 2223
SFLT NO
CAC_MFC 0
CLS TLD FBA WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUD DNDD CFXA ARHD FITD CNTD CLTD ASCD
ABDD DELD CFHD FICD NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
HUNT 8800
LHK 10
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5010 0 1130
AGN
01 TRN
02 TRN
03 NRD
04 MSB
05 CFW 16 90872752370
06 MWK 8800
07
08 SCR 2232 0 MARP
CPND
CPND_LANG ROMAN
NAME ROBERT FLETCHER
XPLN 27
DISPLAY_FMT FIRST,LAST
09 SCR 3232 0 MARP
10 AO6
11 ADL 16 90868112517
12 ADL 16 9061332888
13 ADL 16 900441132053905
14 RNP
15
DATE 10 JUN 2003

 

[kirchenlo]

This is related to your ACD configuration and that the DN is two times configured in the PBX. When you take NTP you will see that it is marked that message waiting will use the prime DN (PDN). If you delete on one set the dn or you replace the dn you will have message waiting.

 

[phonejack99]

Change your msg waiting key to --

Key XX xmwk 8800 3232

Where xx is the approp. key number xmwk, is extended message waiting key, 8800 is your voicemail pilot number and 3232 is the mailbox.