Using a 3 digit extension as a call forward option

[LEOPHONE]

Hello,

Here's the scenario...

One of our employees work at, let's say, extention 223.

Now, she is moving to a different state/province and is going to work for us from her home.

Is there a way that when people press 223 on our prompting system that it forwards the call to her new home phone line? (we don't have a VoIP system or anything like that, just regular line with a BCM 50).

Our menu used to say "For employee X, please press 1. For employee Z, please press 2." etc... Now instead we ask callers to press extensions because we are running out of numbers in our menus. I basically have 1 to 6 for each sub menu because I keep 7 and 8 for special functions...

Thanks in advance for any help/suggestions.

 

[monkey101]

yes you can do it with redirect but you will also be using 2 lines then. 1 in and 1 out for the duration of the call plus the LD charges

 

[LEOPHONE]

I've already done this in the past where they would just press option (for example) 5, and it would do a dial out to one of our staff out west. But the thing is I don't see any way to have option "223" do the same because that's an "extension", and not the same as "option 5". That's what I need help with.

 

[uniquename4me]

If you're using the voicemail to send the call to the person at home. In the tree instea of putting ext, you need to select XFER, EXT, then change the line from line t pool 1. (This is on the basis you have your lines in pool 1). Then for the phone number, (if your lines are capable of unsupervised conference). To check this, on an incoming call, witout putting it on hold, do a hook flash, feature 71 then dial another number (eg. his home) then nang up and see if the call goes through with no lines showing on your phone. This is a centrex feature on most lines these days with telcos. It could be called blind tranfer, unsupervised conference,etc. If this works then enter these characters in your CCR phone number string folowed by his phone number- #542. eg. #542555-555-1234 no dashes obviously. You can put the phone number by itself if you need it working temporarily until you contact your telco for the feature, but it will use 2 lines to transfer calls.

Good luck!

 

[uniquename4me]

OOOPS sorry! If you're typing this in on a computer to a BCM, it will be "#D" before the phone number.

 

[LEOPHONE]

Sorry I got confused with these explanations as I am not an advanced coder.

I know that it will use the two lines... I am not talking about doing a manual transfer (although that it is manual or not, it would most likely still use the two lines)

This is for when I don't answer the "front lines" as an attendant, and the auto-attendant (prompt system) kicks in.
I used to have a menu option, let's say "#5" and the customer would press that number to automatically be transferred to one of our former overseas employee (and yes we'd handle the long distance we are fine with it).

So that old way of doing it... the settings would be "Outdial Method: Route" and then put my phone number in the "Phone Number" box (preceded by the number 9).

So right now I have this on my screen:

-----
CCR Transfer Node Propterties

Tree Number: 20
Path: 2-3
Caption: (Name of employee here)
Outdial Method: Intercom (line pool box is empty)
Phone number: 223
-----------

What I want people to do, instead of pressing #5 in the option menu, I want them to be able to press the extension "223" and it would do the same as when I would do an outdial method... and forward that call to her phone number at her home office. That's where I am lost in these bits of information.

And yes I am connecting to my BCM through a web interface. I do have BCM Element Manager, but I only use it to transfer extension, rename extensions, and a few other things. Not sure how I would code those in through the Element Manager.

 

[curlycord]

Yes Unique is confused, no tree/path wanted.

Your only options are:
-Put a phone in the phone room as 223 and forward it (via Route)
-Use Find me Follow me -

https://downloads.avaya.com/css/P8/documents/100102481

-Give them an IP set, you probably have 2 free key codes already
-Use voice mailbox external transfer, requires you to instruct callers to press 7 in the users main greeting.
i.e after they enter 223 have in your recording that you are working off site and to enter 7 to be redirected.





=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca

 

[uniquename4me]

This post is a little late as I've been away for a while.

If you put the route on the CCR tree as I suggestd earlier, no lines will be in use in the office when a call is transfered and the audio quality will be crystal clear.

The alternative of using call forwarding on a set will achieve re-routing the call, but it will tie up 2 lines on a system. One incoming and one outgoing. Also, the audio quality will be diminished end to end in the conference call depending on the distance to the CO. In a small office, 2 lines being tied up can be detrimental if you only have 3 or 4.