using *72

[kungfumstr]

I have an issue where the receptionist access the physical line appearance on the phone and dials *72 to forward their # to an answering service but gets either a fast busy and/or "#cannot be dialed" message. Am i missing something:

line 61 line typ= Public
appear and rings on receptionists phone.
Link at CO checked.

also when she trys to make an outbound call from that line she gets the same thing : message from telco

 

[Johnthephoneguy]

Is it a Centrex line and needs a 9 dialed first?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[acewarlock]

Did she try *73 first to clear it?

If LINK is Checked, do you have Centrex service? check with you Telco Provider.

If you don't have Centrex, then uncheck LINK




This is a Signature and not part of the answer, it appears on every reply.

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