Using 2050 Softphone as an attendant console

[dabble]

I have a CS1000M at Rls 6.
I have two 2250 consoles.

I was wondering if it was possible to configure a 2050 softphone as a third attendant console?

Thanks.

 

[telebub]

No. You can make it an Attendant Overflow DN and/or night destination but not share calls with the other two 2250s.

 

[gwebster]

Look for a document titled something like "Central Answering Position User Guide" which describes using a digital/IP phone to provide console-like features based primarily upon the use of ACD for queuing and BFS on expansion modules for a pseudo busy lamp field. The latest version of 2050 supports expansion modules so you could use the same approach.

 

[dabble]

Thanks to you both for replying. I will look into that user guide.

Is there anything out there that is PC based that can be used for an attendant console that is either free or cheap?

thanks.

 

[KillianK]

not free, datapulse integrate with the 2250

http://www.datapulse.com/north_america/solutions/products/video/Intuition1000_video.aspx

or smile

http://www.smileconsole.com/

 

[philcar]

Komutel also have a CS1000 softphone attendant PC console

http://www.komutel.com/en/