Users unable to dial international numbers on Avaya J179 Phones /w IP Office 1

[robrobertson02]

Hi,

Please forgive my lack of education on the Avaya system.

We have some users that are unable to dial international numbers (ie. 0018002752273). When attempting to dial a number such as this, the call dials before the user has finished dialling the number. They can call internationally if they first create a new phonebook entry with the international number, and then dial that.

I'm sure I'm missing something blatantly obvious here, but I would appreciate any help on this matter.

Thanks.

 

[ipohead]

Looks like the dial delay needs to be adjusted.

What sort of lines do you have?

 

[robrobertson02]

Hi, we use SIP Trunking if that is what you are asking.

I don't believe it's the dial delay as this happens no matter how fast I type the number. It seems that once the number gets to a certain length, it automatically dials it.

 

[robrobertson02]

I've solved this. We had a shortcode that would automatically dial after 0XXXXXXXXX so it was dialling before the users could finish inputting their number.

Thank you for your help.