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Users unable to dial international numbers on Avaya J179 Phones /w IP Office 1

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robrobertson02

IS-IT--Management
Aug 1, 2022
3
GB
Hi,

Please forgive my lack of education on the Avaya system.

We have some users that are unable to dial international numbers (ie. 0018002752273). When attempting to dial a number such as this, the call dials before the user has finished dialling the number. They can call internationally if they first create a new phonebook entry with the international number, and then dial that.

I'm sure I'm missing something blatantly obvious here, but I would appreciate any help on this matter.

Thanks.
 
Looks like the dial delay needs to be adjusted.

What sort of lines do you have?
 
Hi, we use SIP Trunking if that is what you are asking.

I don't believe it's the dial delay as this happens no matter how fast I type the number. It seems that once the number gets to a certain length, it automatically dials it.
 
I've solved this. We had a shortcode that would automatically dial after 0XXXXXXXXX so it was dialling before the users could finish inputting their number.

Thank you for your help.
 
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