Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Users unable to access network drives (Long Post)

Status
Not open for further replies.

jbollman

IS-IT--Management
Jun 19, 2001
8
US
Setup:
-Win2000 SP2 running Citrix XP with all current hotfixs
-Published apps running in seamless windows.
-Cobalt Fileserver with all current patches

Some users are unable to connect to drives mapped to them through a login script. The drives show up with a red "X" over them, and they sometimes work, but others time inform the user they do not have permission to this resource. They are accessing the drives through published MS Office programs.
When this starts happening I start getting this error in the Event log (Every 10 mins or so):
"Windows cannot determine the user or computer name. Return value (1722)."
DNS issue right? I not seem to be, DNS is up and working fine. Also when this starts to happen if I try and add a group or user from the domain to a published app from the Citrix Management Console, I get the following error:
Could not enumerate the user accounts in this domain. There might be a communication problem on the network. Error Code: c0180000.
Rebooting the server the server fixes all problems, but it seems to be temporary. I believe that something my users do triggers it. The server can run fine for a week, or it could start happening again within 4 hours. I have not been able to put my finger on it.

I know this was a long post, but any help would be greatly appreciated.
Let me know if you nees more information.
Thanks
Jeremy
 
Check the event log for communication errors. If you're getting a load of RPC failures, you may need to up the number of workitems on one of your fileservers.
 
The answer to your problem is in this Citrix article; Document ID: CTX217715 It identifies DNS as your problem and gives you a fix. Sounds like this article was written just for you. Let me know if it works. -- Devil Dog --
 
I agree it sounds like a DNS problem, my DNS setting are correct. Is it possable that I "lose" my primary DNS entry somehow. I have never heard of this, but you never know.
I am also going to look into increaseing my workitems

Thank you for all you help so far.

 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top