USERS SCREANING OWN CALLS

[slim187m]

Scenario:
Customer has a Receptionist and multiple phones within a HG that all ring simultaneously then go to AA after 4-rings;
The "multiple Users" want to be able to ignore the call that the HG provides (whenver they feel like it) and have the Receptionist screen the calls, however they also want to be able to screen the call themselves in the event the Receptionist transfers a call to them and they don't want to answer it...
Here's what I've done:
Created individual "Leave" Entry Point for each User to Voice Question to Whisper to Leave Mail actions, then Forward Unconditional'd to VM for each User.
Problem:
1. With Forward Unconditional to VM activated, --this prevents HG calls from ringing at the Users within the HG.
2.a Customer wants Receptionist to be able to Transfer calls directly to the "Leave Mail" action if it is known that the User is not available with the Transfer direct to VM procedure, or the Callers to be able to route themselves there; b, Wants the Receptionist to Transfer the calls to the Users self-screened phone every other time with the normal Transfer procedure.

 

[slim187m]

Sorry,
Have a Preferred Edition IP Office 5.0

 

[CarGoSki]

Not sure why they have a phone if they don't want to answer it. Perhaps they should be in a overflow group.

Use system monitor unless of course you are a Tard then it IS the fault of the pbx.

 

[slim187m]

You know, I've asked myself as well as them what their reasoning behind this scenario is and all I get is that they need to have, "ultimate transparency." Many of these Avaya Customers we've been dealing with are very...how do you say...demanding...are we the only ones with these type of requests?

 

[hairlessupportmonkey]

bit like buying a car and taking the wheels off it if you dont want to drive in it.....

hey i know lets by an expensive black box call it a phone system then make it work like a toaster!

 

[Bas1234]

1; try to play with the "Coverage Group" options under;
User > Telephony > Supervisor Settings > select the HG.
2; For 56xx give them a "Visual voice" button, for 54xx/16xx use the message button. And turn on "Message Button goes to Visual Voice". Then when someone answers a call let them press the Visual voice button and then press the users extension instead of transfer it to the other user.

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It works! Now if only I could remember what I did...

Dain Bramaged
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