Users list doesn,t appear on VMPRO Client 1

[telpoz]

Hello, i try to connect on VMPRO server on a PC with windows server 2008,once logged in. on the top left i can see the ip address of the control unit, but users and groups does not appear,it seems that the connection is not established well . Although IPO and the PC running VMRPO server are on the same subnet mask.
How to fix it ?

Thanks !

 

[AACon]

Disable firewall, and or run the AvayaFW batch file to open the ports.

-Austin
ACE: Implement IP Office

 

[intrigrant]

You should see the name of the IP Office next to the IP Adress, if not then they are not connected.
Possible cause:
- Firewall on PC - add VMPro.exe or run the AvayaFW.bat script
- VM Password
In securitysettings IP Office
In VM Client preferenses

If you did not set a password in either one then default the security settings and restart the VM Pro service.

 

[telpoz]

Okay, i the 2nd option is better for me ,so i only need to run this app and it will fix my issue, no configuration is need on ip office manager ?,

Thanks !

 

[intrigrant]

Well, if it is the firewall then running the script is enough but if it is a password issue you must default the security settings in Manager.
Defaulting security settings can be done without a reboot but I have read some posts here were the IP Office actually did reboot after the command to reset the security settings(never happened to me though)
So be prepared.

 

[AACon]

I've seen that security setting issue come up more and more lately. It's very strange.

-Austin
ACE: Implement IP Office

 

[intrigrant]

It is a living thing in IP Office, creepy.