Users editing contact records

[imike964]

Hi guys, new to the forum, I'll give a brief rundown of my problem..

I am a new IT support guy for a office running goldmine

I use the master account and the guys just general access, no deletion or merge and purge etc..

My problem is that my users often have problems with editing the contacts details, they need to do this so that the secretary can see the necessary information.

To be specific they cannot edit any fields... Sometimes this happens, Then I must log in and they do it under my account, which of course is not ideal...

Thanks in advance

 

[DJHunt]

It would be most helpful if you could tell us the Version & Build of GoldMine that you are using. You may find this information in the GoldMine Menu Help | About | System ( button ) | Copy ALL ( button ).

Ctrl-V to paste that information here.

DJ Hunt
Phone: (978)2-3333
WebSite:

http://www.DJHunt.US

- GoldMine Premium - The Definitive Guide
- One-on-One GoldMine Technical Support ( Fee Based )

http://www.DJHunt.US

 

[imike964]

Couldn't copy and replace that info,

But the version is 8.0380716

Thanks for the reply

 

[DJHunt]

That was a known issue back then, and we have had many upgrade since then. We are currently on version 2013.1.0.298, and beta testing the next version 2014.1.x.

You need to upgrade to fix this problem. If you are not current on maintenance then you will not be able to upgrade. Until March 28, 2014 FrontRange is offering to excuse all past maintenance plan nonrenewal's for a flat fee of $500.00 plus the cost of the next year's maintenance plan. This is called the March Madness Promotion, and it does and on March 28, 2014.

This is your chance to get current, and get the latest upgrades for one year. If you have the funds, I would strongly recommend that you consider this option.

DJ Hunt
Phone: (978)2-3333
WebSite:

http://www.DJHunt.US

- GoldMine Premium - The Definitive Guide
- One-on-One GoldMine Technical Support ( Fee Based )

http://www.DJHunt.US

 

[imike964]

Hey thanks for the reply.

I think the status being off (Not I2) was the cause of this problem for some reason, even though there was no owner for the contacts. I have enabled this and set the owner to be available to all users.

As for the update, I doubt my employer would be willing to do the maintenance plan. Hopefully this issue will not rise again,

Thanks for the help, I'm sure you'll see my around here.

Also a tech friend recommended that I read a hackers guide to Goldmine which I believe you write?

Michael