Users cannot open Jpg Files on the citrx server

[DarraghFitzpatrick]

Metaframe XP for 2000 FR2
W2K Server SP3
Any client

When logged in as administrator opening JPG files is possible. If I assign domain users to the local Power users group on the citix server, JPG files can be opened fine.
I do not want to do the above for obvious reasons.

If a std user logs on to the citrix server, and attempts to open a jpg file the error message "No File Format information can be found in the registry" is produced.
This error message is produced by Microsoft Photo Editor, as this is the prorgram assigned to open files of this type.

If the user tries to open the JPG using Imaging or Paint, for instance, the same error is given.

Anybody have any idea what this issue may be ?

Regards

Darragh

 

[BeerGood]

Congrats - a known bug! Lucky you.... ;-)

It seems that to fix it, you need to edit the registry and allow users access to the part of it the app is trying to change. See below for more details.

Cheers

OFF2000: "No File Format Information Can Be Found in the Registry" Message When You Start Photo Editor

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The information in this article applies to:

Microsoft Office 2000, used with:
Microsoft Windows NT Workstation version 4.0
Microsoft Windows 2000 Professional

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IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.


SYMPTOMS
When you try to start Photo Editor, you receive the following error message:

No file format information can be found in the Registry.
When you click OK, Photo Editor starts. However, if you try to open a graphics file, such as a bitmap (.bmp) or a Windows Metafile (.wmf), you receive the following error message:
Photo Editor cannot find or open file name
where file name is the path and file name of the file that you are trying to open.



CAUSE
Photo Editor is trying to access registry keys that require permissions that your account does not have. In this case, information needed to build the Files of type list and to open graphics files is not available.

The problem can occur on Microsoft Windows NT 4.0 Workstation as well as Microsoft Windows 2000 Professional.



WORKAROUND
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD).

WARNING: Implementing the following workaround allows members of the Users group to change any subkeys and values for the following key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools
Log on to Windows 2000 or Windows NT 4.0 by using an account that is a member of the Administrators group.


Click Start and then click Run.


In the Open box, type regedt32.exe and then click OK.


In the Registry Editor, select the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools



On the Security menu, click Permissions.


In the Registry Key Permissions dialog box, in the Name list, click Users.


In the Permissions list, under Allow, click to select Full Control.


Click OK.


On the Registry menu, click Exit.


NOTE: You can apply a slightly more restrictive set of permissions to HKEY_LOCAL_MACHINE\Software\Microsoft\Shared Tools by clicking Advanced in the Permissions for Shared Tools dialog box. Minimum permissions are required to allow the following actions:
Query value


Set value


Create subkey


Enumerate subkeys


Notify


Read control





STATUS
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.



MORE INFORMATION
The default permissions that are assigned to the relevant registry keys differ between Windows NT 4.0 and Windows 2000, making it more likely that this issue will occur with Windows 2000.

The first post-Windows 2000 product release (Office 2000 SR-1) carries the following disclaimer:

Note: Microsoft Photo Editor is a minor auxiliary application that does not meet the requirements of the Windows 2000 Logo compliant program. Core Microsoft Office applications do not depend on this application for their functionality.
If you only need a graphics file viewer, you can use other components of Office 2000 (Word, PowerPoint, Clip Gallery), Microsoft Internet Explorer, or Microsoft Paint to view graphics files.