Users cannot forward emails

[CAPPBC]

I have search on and on for a solution. The solutions I found do not directly address my concern. We are running SBS2003. Email configuration goes as follows: POP3 mailbox to send/recieve emails. Exchange mailbox: mostly used for shared calendar/contacts. The main issue we are running into is that when a user forwards and existing email, it will return underliverable. If the user creates a new message, copies and pastes the email they want forwared into the new message, it will send just fine. The configuration works great except for this minor issue. I have changed the global policy to update the email addressess to the proper FQDN. I find it odd that all emails send fine but when a user forwards the email to an address, it does not send. Thank you in advance.

 

[ShackDaddy]

Is it only internal forwarding that's broken, or forwarding to both internal and external destinations?

ShackDaddy
Shackelford Consulting

 

[CAPPBC]

Internal works fine but I do not want internal email(X400) to send at all. I want all emails to be sent through pop3 so if user is accessing email remotely via internet, they will be able to view the email. I thought I changed the settings properly to have all mail sent through pop3. I changed the policy/settings, tested it after configuration and new email and replies work but the problem that resides is with forwarding. I was doing more testing this evening and noticed emails sent to me from an external address forwards correctly but when I forward an email from an internal address, it will not send via pop3. I was looking at Message Tracking in System Manager, and these emails were queued for local delivery and not remote mail. Tomorrow, I am going to look at reg settings and see if I can figure something out.

 

[billieT]

I want all emails to be sent through pop3 so if user is accessing email remotely via internet, they will be able to view the email.

I have to say, I think this is an incredibly bizarre decision. Why? If you want the users to be able to view their mail from home, surely you can set them up with OWA, or configure remote Outlook access so that they directly access their Exchange mailboxes.

The POP connector is meant to deliver to users' mailboxes as a transition measure, not as a way of managing all the email delivery in and outside the organisation. Using it to relay outbound is frankly odd. I would certainly undo all the configuration you've done there (other than for the basic POP downloads) and eliminate that as an issue before fiddling around with "reg settings"!

If I've completely misunderstood what's going on here, please clarify.

 

[CAPPBC]

I was trying different configurations with Excahnge and Outlook, the reason for pop3 connector. I simply want the mailbox store, shared features, etc. of Exchange. To retrieve and send emails, I want the pop3 mailserver to do this which is an external mailserver. Another admin I know has this setup and it works fine. I noticed yesterday when I opened another users Inbox, then I forwarded or replied to emails, just above the from field, it would state whether the email was going to be sent via Exchange or pop3. I know there has to be a setting to tweak for the program to send all pop3.

 

[CAPPBC]

I knew it was a simply setting. Even though I disabled the Exchange server from the send/recieve group, it would send via Exchange. When forwarding email's from the Sent folder, it will send via Exchange. Users will just need to click accounts and choose mailserver. This totally crossed my mind. Thanks for the input.

 

[ShackDaddy]

Billie, I totally agree with you about this config (not the best use of resources), but he wasn't actually using the server's POP3 Connector, he was merely configuring the Outlook clients with a separate POP3 account at the ISP.

But when they send the emails, it defaults to the Exchange server as the outbound when they choose Forward. They'd have to pull down the Accounts menu to select the ISP account to get it to properly go out.


ShackDaddy
Shackelford Consulting