users cannot change passwords

[bentley45]

Win2k3 domain....

I have had a couple people over the past few weeks that cannot change their passwords. They are using the correct format, nothing they have used in the past, etc, but when they try, they get the message that lists our password policy criteria.
I can change their passwords from AD.
The only events I see are 627 failures.

Any ideas?
Thanks.

 

[itsp1965]

Is it possible you have the default policy enabled whereby users cannot change passwords for a min of 1 day?