User's Calls Go to Cell Phone VM When Forwarded

[cipher7836]

IP OFFICE 5

When a user forwards their calls to their cellphone and there is no answer, the caller goes to the Avaya vm. That's what we want. However, we have one user the works remotely and is using a vpn phone. When her calls forward to her cell and there is no answer her cellphone's vm answers. Any way to change this?

 

[chaunymony]

Adjust the no answer time to achieve the results you want. With forwarding/twinning you will always run the risk of going to the cell phones voicemail. (cell is out of service, they press ignore, etc.)

ACSS-SME
ACIS-SME

 

[Greybeard191]

adjust user's IPO no answer time downward until it ends up in IPO VM.

GB