Users are not being logged out of ePortfolio

[rorymo]

Hi,
I have just installed CE10 on a test server and am in the process of testing everything before I install it on production. In ePortfolio, in my personal "folder", when I click the "Logoff" box, it asks if I am sure that I want to log off, I say yes, and it never goes back to the launchpad.
It goes to that same screen.
I have read the "ePortfolio logoff button doesn't work for
Single sign on users" document and checked the logon.csp.
It seems to be set up as it is supposed to be.
Here is a copy of the code:
{
// ****************************************
// LOGOFF CURRENT USER ACCOUNT
// ****************************************
if( Request.QueryString.Item("action") == "logoff" )
{
LogoffUser();
LogonUser(usr, pwd, aps, aut, false);
}
// ****************************************
// EXIT TO LAUNCHPAD
// ****************************************
else if( Request.QueryString.Item("action") == "exit" )
{
LogoffUser();
Session.Abandon();
Response.Redirect(URL_EXIT);
}
I have put an url in the response redirect to test and it doesn't help. I have also tried numerous other tests, to no avail. The knowledge base on Crystal Decisions is not much help. Has anyone else run into this?
Thanks,
Rory

 

[synapsevampire]

Could it be that you still have the guest account enabled, so that once they log off, it now has them logged in as guest?

-k

 

[rorymo]

Yes, the "Account is disabled" box is checked in the guest user account, and I made sure that it had been updated.
Is there something else I need to do besides that?
I did notice that it said "secEnterprise:Guest" at the bottom of the form and we are using secWindowsNT for the users.
Would that make a difference?
Thanks for your prompt reply.
Rory

 

[synapsevampire]

It sounds like the guest account si still enabled.

I nuke it by giving the Guest account a password, then it CAN'T log you in automatically.

-k

 

[rorymo]

Thanks!
I'll try it.

 

[rorymo]

Hi,
I tried it (putting in a password for guest)and it still does the same thing.
But, we are using single sign on so that might have something to do with it not working.
Thanks,
Rory

 

[synapsevampire]

So it's showing "secEnterprise:Guest" as the currently logged in user afterwards?

This is odd, not sure if there's a fix, but try applying the service pack:

http://support.businessobjects.com/fix/hot/si75/default.asp

You might also try:

http://support.businessobjects.com/library/kbase/articles/c2014856.asp

-k

 

[rorymo]

No, it just showed that at the bottom of the screen where you disable the account.
I don't think it would log in as guest because we are tied to our NT logons thru single sign on and automatically go to "our" ePortfolio without having to log in again.
Thanks for the references, I'll check them out.
Hope everyone has a nice holiday.
Rory

 

[synapsevampire]

Ours (CE 9) did place us into the guest account after the logout of a user using Single Sign on, that was why I suggested exploring that.

Once I set a PW for Guest, it went to a blank screen (after I tweaked the CSP).

-k

 

[eo]

Have you tried to counter, wghat looks like a looping logon by:
1) Navigate to - C:\Program files\ Crystal decisions\ Enterprise 10\ Web content\ Enterprise10\ ePortfolio\ en\ available.csp

2) The string:
window.location = , under the heading //LOGOFF CURRENT USER, must look like widow.location = “type in the url to the launchpd here”;

This should then redirect you to the launchpad URL.


EO
Hertfordshire, England

 

[rorymo]

Thank you EO, that worked perfectly!
I appreciate the help.
Rory