User unable to login to contact center queue from Avaya Soft Phone 2050 1

[Shivrohi]

Hi Everyone

Thanks all in advance !!!

I am new to Avaya Platform so there are many things that I ask here on this platform.

I have a user who is unable to login to the contact center queue from his Avaya 2050PC soft phone.
I gave him instructions to login but no luck and as per him, there is no login button on the phone .

Attached is the Phone's snapshot for your reference.

Can someone please guide me what to look for to troubleshoot this issue ?


Regards

Rohit Khajuria

 

[Firebird Scrambler]

I can't see your attached file, but did you enable the Symposium/contact centre setting on the 2050?.

I have attached the 2050 ACD guide



Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[janaya]

What he said. I miss this all the time.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

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[Shivrohi]

Thanks a lot Firebird Scrambler . It works.