AH64Armament
Vendor
Customer has 2 controllers. Both are MXe-III. Both are running 8.0 SP3 PR3
All users are (supposed to be) configured to the primary controller with resiliency to the secondary controller.
Back-Story - you can skip this if you need...
A few weeks ago, the primary controller restarted overnight for a scheduled reboot, but phones didn't switch to the secondary.
Researching this, we discovered that there were errors on the secondary - devices that showed as resilient, but in fact weren't configured to the secondary system.
We removed ALL resiliency and reconfigured it to ALL phones. Finally got a sync to complete successfully.
While redoing the resiliency, somehow all the button assignments for nearly all the phones got deleted. We recovered them by restoring an previous database to another controller, exported the Multiline Set Key assignment form and importing that to the live system.
99% of this worked.
Problem begins here:
We have ONE extension 7892 that is configured as a Generic SIP for a Spectralink Wi-Fi handset. This is configured as a USER Speedcall on a handful of phones. The primary shows fine. Creates an SDS Error to the secondary stating that "The Directory number is of the wrong type."
I've attempted to make this a DSS/BLF and a CDE speedcall, I get the same error.
I've attempted to program it directly to the button on the secondary controller, It propagates to the primary, but gives the same error on the secondary.
I've added 7893 to this same button - worked fine... but obviously this isn't what we need.
To get around this, I've created a system speedcall, 7992 that dials 7892 and configured the user speedcall to the button without issues.
I do have a ticket with Mitel support on this whole mess... but I figured I'd ask here if anyone has had a similar problem.
All users are (supposed to be) configured to the primary controller with resiliency to the secondary controller.
Back-Story - you can skip this if you need...
A few weeks ago, the primary controller restarted overnight for a scheduled reboot, but phones didn't switch to the secondary.
Researching this, we discovered that there were errors on the secondary - devices that showed as resilient, but in fact weren't configured to the secondary system.
We removed ALL resiliency and reconfigured it to ALL phones. Finally got a sync to complete successfully.
While redoing the resiliency, somehow all the button assignments for nearly all the phones got deleted. We recovered them by restoring an previous database to another controller, exported the Multiline Set Key assignment form and importing that to the live system.
99% of this worked.
Problem begins here:
We have ONE extension 7892 that is configured as a Generic SIP for a Spectralink Wi-Fi handset. This is configured as a USER Speedcall on a handful of phones. The primary shows fine. Creates an SDS Error to the secondary stating that "The Directory number is of the wrong type."
I've attempted to make this a DSS/BLF and a CDE speedcall, I get the same error.
I've attempted to program it directly to the button on the secondary controller, It propagates to the primary, but gives the same error on the secondary.
I've added 7893 to this same button - worked fine... but obviously this isn't what we need.
To get around this, I've created a system speedcall, 7992 that dials 7892 and configured the user speedcall to the button without issues.
I do have a ticket with Mitel support on this whole mess... but I figured I'd ask here if anyone has had a similar problem.