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User over VPN not able to dial DTMF on Zoom meeting call prompt

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Bailly34

Bailly34

Vendor
Aug 15, 2014
60
US
Hello,
I have a IPO500v2 r11.1.0.0.0 using J179 IP set over a VPN connection. They are claiming when they call a ZOOM meeting, they can't dial the Zoom Meeting access codes. Does anyone have any clue why this would happen?

Oscar
Business Linxs
Miami, Florida
 
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Is it just this J179 that has this issue? Does a local phone have this issue? Is the J179 running SIP or H323?

Does DTMF work internally correctly? If you are unsure dial into voicemail (*17) and make sure you can navigate the prompts correctly.

Does DTMF work externally to other targets? Best test is call into a different auto attendant and see if you can navigate it correctly.



The truth is just an excuse for lack of imagination.
 
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