User Not showing up in the Address Book when Outlook client is in cach

[ITmfgCO]

HI,
I have found a user who has been with the company for over a year, not showing up in outlooks address book if the outlook client is in cache mode.

If I remove cache mode and restart outlook that particular user is visible in the address book.

However if I put the local client back in cache mode that user "disappears" form the address book...

I have tried to send / receive download address book while in cache mode but that user will not appear as it should.

Initially I thought this to me an outlook issue, but now I am thinking its an Exchange issue / setting in the AD....
I have rebuilt the offline address book in exchange and still no luck...

Any thoughts or direction you can point me in would be great!

Thanks,

 

[58sniper]

It's likely an OAB issue. While you've rebuilt the OAB, have you forced a full download of it in Outlook? Tools>Send/Receive>Download Address Book.

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[ITmfgCO]

Yes after the rebuild the force download was done but the user was not there...

 

[ITmfgCO]

I have actually just solved this.... Just incase someone else has this issue the below outlines how it was resolved:

The default SMTP in AD MUST match the e-mail address on the General tab for that user.

In our case there was a leading character that was almost invisible in this filed on the general tab in AD, when the account was created it looks like a period (.) was "fat fingered"

I removed the leading character, rebuild the OAB and downloaded the address book again and....Success!