Hi everyone,
I have a number of small hunt groups, running on our Cisco Unity Express Ver. 2.3 system w/CME but have run into a problem. One hunt group that only has two users has told me that the calls only go to one of the agents. When I run the show ephone-hunt group command, this is what I see:
Group 2
type: sequential
pilot number: 1992, peer-tag 20107
list of numbers:
1117, aux-number A1992A0100, # peers 1, logout 0, down 0
peer-tag dn-tag rna login/logout up/down
[20106 18 0 login up ]
1129, aux-number A1992A0101, # peers 1, logout 0, down 1
peer-tag dn-tag rna login/logout up/down
[20108 30 0 login down]
only one agent available!
final number: 1129
preference: 0
preference (sec): 9
timeout: 12, 180
description: Sales Hunt Group
E.164 register: yes
auto logout: no
stat collect: no
number of calls in queue: 0
One of the users does not have a physical phone, but she receives messages that are forwarded to her external landline fine.
Any ideas what I need to check?
Thanks
I have a number of small hunt groups, running on our Cisco Unity Express Ver. 2.3 system w/CME but have run into a problem. One hunt group that only has two users has told me that the calls only go to one of the agents. When I run the show ephone-hunt group command, this is what I see:
Group 2
type: sequential
pilot number: 1992, peer-tag 20107
list of numbers:
1117, aux-number A1992A0100, # peers 1, logout 0, down 0
peer-tag dn-tag rna login/logout up/down
[20106 18 0 login up ]
1129, aux-number A1992A0101, # peers 1, logout 0, down 1
peer-tag dn-tag rna login/logout up/down
[20108 30 0 login down]
only one agent available!
final number: 1129
preference: 0
preference (sec): 9
timeout: 12, 180
description: Sales Hunt Group
E.164 register: yes
auto logout: no
stat collect: no
number of calls in queue: 0
One of the users does not have a physical phone, but she receives messages that are forwarded to her external landline fine.
Any ideas what I need to check?
Thanks