user missing from dial by name directory 1

[telecotek1]

this is a strange one. vmpro user last name field is filled with first space last. i've tried to removing the first and last and saving then reentering - nothing. exported the users to csv just to see if it was there and not corrupted its there no extra space or anything like that. restarted vmpro service - no joy? I'd blow the user away but its a vpn phone and would certainly make it a bit more complicated. th full name field is blank in vmpro. thx

 

[teletechman]

Has the user recorded their name, DBN will not work until the user records his or her name. Look in the VM folder then names and see if you see the users name there.
Mike

 

[telecotek1]

@teletechman darn it - i knew that one too. Im getting rusty i guess. thanks!

 

[teletechman]

Happens too many things to keep track of.