User intervention required - use printer offline

[kevhickey]

On our novell netware network recently alot of our pcs have sporadicly had problems printing.in "printers" the printers are greyed out with the message "User intervention required - use printer offline". the only solution i have found is to change the novell client from 3.3 or 3.2 to 3.01. rthis is effecting a few diffent printers some hp, some oce

 

[Guest_imported]

We had a similar problem with W2K machines - whenever the printer on the local machine was set up using bindery list it caused this error - solution was to drill down through NDS tree when browsing for printer objects on local machine. Worth a try.

 

[jinky]

I had this same problem on our Philips NT Network. I did the following and it fixed the problem. Click 'Start', then 'Settings', then printers. Highlight the printer from the list that you want to print to. Then click on 'Printer' and choose 'Properties.' Under the "Details" tab you will see "Print to the following port:” Enter and / or correct the proper network properties here for the printer you are working with.

In my case, somebody had somehow changed the printer to the default LP2 port, and all I had to do was change it to the proper network port. And all of my documents started printing up.

Hope this helps.

 

[graver]

We have had the same problem...I have had to reset our print servers everytime..After the reset and a reboot everything appeared to be fine except in one case I had to actually re-install the print driver