User Interface Configuration Error

[AlexAmbler]

Hi,

Just setting up a new restaurant and testing the workstations but I keep getting this error, can anyone know which file needs copying to the workstations or should this be automatic?

Screen Template 32003 not found.
Using the default template.
Check the Display Configuration file.

 

[hosehead78]

What software and version are you running?

 

[AlexAmbler]

Hi,

RES 3700 5.2
The workstations are WS5A

 

[Wildbar]

You are calling touchscreen 32003 from either a link in a touchscreen or as your default touchscreen for a workstation. And there is an issue with that template. So you either need to direct your links/default touchscreens to another touchscreen or go into POSCONFIG, DEVICES, TOUCHSCREENS and find touchscreen 32003 and fix the issues with it. It probably does not have a template assigned to it.

 

[Bogg3r]

You might want to check the opsdisplaysys.cfg file as that is where touchscreen designs(?) are called from. This file tends to get overridden when you apply a MR or hotfix, so if 32003 is a custom one, it might just be a case of copying back a pre-HF version. This caught us out the other week for a few minutes until we remembered.

 

[pmegan]

The built in screen templates only go up to #904 in Res 5.2, so #32003 is going to be a custom screen layout. Look at the server the database was copied from. You want to copy in the opsdisplayuser.cfg file, that's where custom templates are stored. The opsdisplaysys.cfg holds the standard templates that come with Res and is encrypted so people like us can't mess with them.

 

[Bogg3r]

You want to copy in the opsdisplayuser.cfg file, that's where custom templates are stored. The opsdisplaysys.cfg holds the standard templates that come with Res and is encrypted so people like us can't mess with them.

That's interesting. Our opsdisplaysys.cfg has never been encrypted. What you are saying makes sense though and explains why we've been getting caught out when applying maintenance releases and hot fixes. I think I shall do some cut/paste and move our custom templates to the right file.

 

[pmegan]

Definitely give it a shot. I haven't used custom templates since about Res 3.2. It's just easier finding one of the pre-made ones and working with it. Maybe Micros stopped encrypting it so users could use the templates as starting points for custom stuff. That would definitely be why your custom templates disappear when you run MR upgrades though.

 

[AlexAmbler]

the screens I have setup work when I run ops on the server (2008 r2) but not on the WS5A, do I need to ftp the opsdisplayuser.cfg file to the workstation?

 

[pmegan]

Copy that file to the CAL folder
\micros\res\cal\ws5a\files\cf\micros\etc

You can wait for them to download automatically or just reboot each workstation to force it.