Perhaps this is a quick question...why might a user on a digital set (5420) when picking up the handset to answer the call HAVE to choose the ringing line (a=) to answer the call? This happens 2 to 3 times a day from what they are saying but all other calls that come in to both receptionists establish communication upon picking up the handset...
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
User has to grab ringing line intermittently...?
- Thread starter ivtrook
- Start date
It could be that the handset is not put down properly
Or the phone is configured as offhook station
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Or the phone is configured as offhook station
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #3
Perhaps the handset is not being put down properly...but, if that were the case, does the line go idle after the disconnect or would it stay off-hook? The call would ring on the second call appearance wouldn't it? I just can't see how on a day to day basis these two receptions are not placing the handset completely on the hook-switch...they are kind old though so it kinda makes sense but still. btw, I'm not onsite..
When disconnected by the other end it will end
normaly when you do nothing a dialtone times out after 30 seconds so the CA is idle
If the ipo is on 4.x or 5.x then use system status and let it log continuous so you can look back
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
normaly when you do nothing a dialtone times out after 30 seconds so the CA is idle
If the ipo is on 4.x or 5.x then use system status and let it log continuous so you can look back
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #5
- Status
Similar threads
- Question