Ihaditbutitsgone
Technical User
Hello,
We currently have ACW set for 30m seconds on a huntgroup of about 20 CCR Agents. The problem is that for some calls this is simply not required and is excessive. Is there a button i can place on the users profile which can force them out of ACW and take calls?
Thanks
Avaya 5410
IP Office Manager 10
We currently have ACW set for 30m seconds on a huntgroup of about 20 CCR Agents. The problem is that for some calls this is simply not required and is excessive. Is there a button i can place on the users profile which can force them out of ACW and take calls?
Thanks
Avaya 5410
IP Office Manager 10
