Useless feature?

[OzzieGeorge]

Dialled message wait!

I posted a question asking how to use the feature and all I got were answers telling me how to turn the light off!!!

How do you actually use the feature, because as it stands it is totally useless. This is compounded by the fact that if you leave a message from the console it sets a dialled message wait!

Anybody able to enlighten me?????

 

[james1982]

Messaging - Dialed
Description:
Dialed Messaging lets you leave a message waiting indication on a telephone. The message waiting indication can include the following signals:

Flashing lamp (on sets equipped with message waiting lamps)

Special tone when you lift the handset (on sets without lamps)

Periodic ringing.

When you receive a message waiting indication, call your message taker to accept the message.


The way I understand it is its used in the following scenario. Receptionist answers a call, company exec is unavailable. Receptionist sends dialled msg waiting indication to exec, he can then call the receptionist back and take the msg.

 

[OzzieGeorge]

So you have a nominated message taker. I can work with that, It's just a little confusing when it says there are no messages. I think it would be best then to restrict the feature to the general user and only allow the ops console to set messages. Would that be your opinion?

 

[james1982]

surely the general consensus has to be the more features available within the software the better.
You know what its like - every now and again a customer asks for some weird and wonderful feature that there ancient pbx currently does and they want there new pbx to do. features like this sometimes are work arounds to get round these requests.

Im all for Mitel adding as many features into the software as they can.......if you / the customer / whoever doesnt like or rate them.........dont use them!

 

[OzzieGeorge]

Is it me or is everyone here a bit touchy!

I was genuinely thanking you for being more understanding than the previous poster! I agree that the more the better it adds flexibility. I was asking if that is the way you would introduce it to the customer as I have to train someone on the use of a console soon and want to do a good job of it. I thought it would be difficult to open the feature up to everyone in case messages set by others don't reach the nominated message taker for collection. I was hoping for the benefit of your experience but I seem to be offending everyone. There was a question mark at the end of the title of the thread.

I seem to be a bit wrong footed here, perhaps I should just watch for a while.

 

[james1982]

Personally I have never used the feature in question - I am sure thats of no help to you what-so-ever but I have never had a need.

 

[OzzieGeorge]

Normally hang out in the NEC forums, hence the programmer tag. Recently changed jobs and now trying to get my head round a new product which whilst the features seem similar, act in completely different ways!

 

[slapin]

I have never used this feature in the way it was intended for. I think it is for users who don't like or cannot use voicemail. Bosses in companies "know better" pretty much everything, so when you deal with this kind of people it is better to get stuff done in the way they want.
I had a request to install a dedicated phone in the middle of the room, so employees will take turns to jump and pickup this phone instead of using presence buttons with no ring or pickup feature. The explanation from the boss was that flashing button will be too destructive for those who is not on shift to answer that line. No comments. So if you don't know the reason for the feature, it doesn't mean that it useless for others.

 

[MitelInMyBlood]

The feature generally conflicts with genuine voice mail message waiting, hence the normal responce would be to turn it off **except** in the class of service assigned to your voice mail message waiting ports. Otherwise a caller, reaching an unanswered phone, sees an onscreen prompt to "leave message" and often times pushes it, not realizing what he's just done. Then the message waiting lamp on the other end, which normally should only come on with an honest-to-God voice mail message waiting indication will now come on. So the person at the other end, seeing the lamp, calls his voice mail only to discover there are "no messages" and then the tech winds up getting a trouble ticket for a MWI lamp "on" that in the mond of the enduser, shouldn't be on. The tech then has to diagnose the problem, taking his time to research the cause.

Therefore, in general dialed message waiting is the bane of most techs and we therefore, virtually in unison, all agree that the feature needs to be turned off in every class of service except the one used by your VM system. Unfortunately, in Mitel's infinite wisdom, the default value is to leave the feature active.

Some techs might be a little 'testy' over this feature because at one time or another it has driven almost every one of us nuts, chasing our tails to find it. An errant message-waiting lamp can sometimes be a bitch to chase down and correct. There's even an FAQ on the topic, FAQ1329-7159



Original MUG/NAMU Charter Member

 

[SXWizard]

Dialed Message Wait is a hold over from the old SX2000 Message Center feature. This was before widespread use of voicemail and was used when there was an actual message center. This used an attendant with a Superset 7 that would take manual messages and turn on the MWI using Dialed Message Wait. The user saw the light flash and called the number for the live message takers. It got confusing when the COS option was added for voice mail integration. That added the Send Message type of MWI.

 

[RossBC]

SXWizard hit the nail on the head, it is a hold over from the days before there were voicemail systems.
Don't feel bad OzzieGeorge, I saw that original post and saw the answers that did NOT answer your question.
Part of the problem with written communication is we don't hear the tone of voice used as in spoken communication. There was no need for anybody to take offense at what you said.
We have been working on the 2000/3300 call control for over 15 years and there are some features that we have never used.
welcome to the Forum.

 

[LoopyLou]

do not some voicemail systems use dialed message waiting to turn on the message waiting light.When a port is identifed as a voicemail port it gets converted to a callback code but its stilled dialed message waiting.

 

[M1tel]

Dial message waiting is there for non Mitel integration to support other voicemails. Some voicemails may use analogue integration and this is what dial message waiting is for, as well embedded voicemail also uses this code.

 

[JimHilton]

I akin it to something like "you have a message at the front desk" in a hotel application.

Generally, you would not want users to be able to do this. The console should, but the console operator needs to konw how command works and let the person who would get such a message what it means.

I set my phone up to be able to send that, in that case my ext name showed up as hte message sender, poking around with a extra console i send myself on, the light blinked but nothing on the 2 line screen (4025) (May not have set a name for the console tho as I only use it when i need to bunch of stuff).

Jim