Use of MADN's

[gntsfan8690]

I saw one other post re: this, but would like to present my situation. With this being so new, not sure whose had a chance to mess with it.

After cutting over a customer to their 10.1 Server Edition from a Nortel CS1K, we found out one department was using what sounded like an MADN button(s) to receive what we'd treat as a collective hunt group call, and also to call out occasionally using the department DID as the caller ID. As of now when users call out they will send their own DID, and I have main # of their office coming into a collective call waiting hunt group that has a group mailbox covering calls. I'm kind of limited on choices for a different dial out short code, so thought I'd try the MADN features introduced in 10.1, especially because they are familiar with it. The customer's dialtone is SIP. Will it be as simple as creating a phantom user set up to dial out an ARS that pushes out the main # of the department, or do I do need to do away with the hunt group and rely solely on the phantom user for the group inbound call routing?

 

[critchey]

You said you are limited on dial out short codes... you don't have anything open you could use per user? User short codes override system short codes so just because say 8N is used by the system does not mean you can't use 8N for different users. It sure seems like you could accomplish what you are looking to do simply enough using user short codes. Maybe I am missing something.

The truth is just an excuse for lack of imagination.

 

[gntsfan8690]

I considered a button that dials a short code to take them out a separate ARS table that will push out the caller ID they want on certain calls, but like I said, I am extremely limited on what i can use for a leading digit. They still want the user to have the 8N option of dialing out, which in turn pushes out their personal DID. If I use something with a * or ** in front of the short code, I get quick DTMF tones when I did the same on my lab. If I lower myself to the users' level, I bet that will confuse the crap out of them!

 

[critchey]

So they use 9N to dial out main DID and 8N to push out personal DID? Are 1-7 taken by extensions?

The truth is just an excuse for lack of imagination.

 

[Pepp77]

Just spitalling, can you bridge a dummy user? If so you could create a dummy user with an 8N shortcode that sends out the group number. give the users a bridged appearance button and they press that then dial 8N?

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