USB MP3 for Music on Hold 1

[StoneDeaf]

Hullo! I would like to use an MP3 player for music on hold on our IPOffice 406 but I'm concerned about powering the device (mains powered or USB charge that will allow the device to be used whilst on charge).

Does anyone know of a suitable make/model that I can use for this purpose?

Many thanks

 

[PlatinumGuy]

Who cares, you wont be able to hear it anyway.

(if you are actually stone deaf i apologise)

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[ProviderReborn]

Ah we had a USB type thing put on our system yesterday. It was one of them really tacky pro done messages/music that makes your cringe and shiver with shame when you hear it.

What beats it was the fact our marketing Dept then emailed the whole company saying how fantastic it was. Had a little chuckle to my self.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement (Aug 30th)

 

[easyonhold]

There have been some concerns about using consumer grade mp3 players for 24-7 on-hold music. A "usb thing" you refer to could be a Nel-Tech Labs Messager USB or a ProDigital USB. These are AC powered, professional music on hold players that come with both 600 ohm and 8 ohmn outputs. They play audio mp3 files from a thumb-drive (usb connctor allows us of the thumb drive to download the mp3 from the music provider.) They're made for 24-7 on hold use.

P.S. I spoke with a telco tech the other day who commonly hooks up a radio boom box before leaving the install job. Not legal. We all know this, right? I have lots of information about music on hold. Check our blog or

http://www.easyonhold.com

 

[FoxIPO]

We are using one of these which was provided by our business partner as part of our IP412:

http://www.mcstel.com/avmaonhomemp1.html

Avaya ID: 700378904

By the way, I'm not endorsing MCS, never used them, I just happen to find the product and pic on their site.

 

[1043]

Ipod in a docking station.

 

[jml2665]

now I would not suggest this for larger systems or systems with a lot of voicemail traffic, but on some smaller systems with VMPro, I've used the media player and connected the IPO to the sound output, works great, but again for lower use systems

 

[aarenot]

Avaya will not support the system if you are using VMPRO as a MOH device. Any device that has standard built in power supply instead of the transformer block will probably work for a couple years 24/7 from my experience. handheld music players do not have these.

 

[StoneDeaf]

I went for a Creative Labs Audigy soundcard and installed this in the Win 2k3 telephony server. We have a broadcast license for music which we have confirmed allows us to use radio stations so I just use Media Player. The powers that be have chosen Radio 2..... works fine.

 

[juldal]

We use the Packard Bell AudioStar because it comes with a Powersuply, for the wall outlet.

Most MP3 players only work on batteries, but this one has its own power suply as well.

kind regards

Juldal

 

[aarenot]

The transformers eventually ( 6 months tops from my experience) will burn out, and some with a little singe or smoke as well. The type that have a regular power cord with the power supply being inside the body of the component itself have not done this in my experience. In the USA using the radio as a source makes you subject to the same regualtions as the radio station which you are re-broadcasting as far as the3 FCC is concerned. Using music which is not public domain, or licensed for re-broadcast like MUZAK, puts you in violation of copyright laws in the USA.
Now for the practical side of the equation. If you look on your matress you will see a tag that says do not remove under penalty of law, and being busted for a copyright violation for MOH is about as probable as having the matress tag police come visit your bedroom. It could happen, but I do not know amnyone who has had it happen, yet. My remedy is to explain the legality, sell them whatever components they want, connect everything except the actual plugging in of the 1/8"/RCA stereo plug source , and let them do that.