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Usage Reports on Attendant Console

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prizm76

prizm76

Technical User
Jul 18, 2006
27
US
Hi Everyone,
I've used CDR to run reports on extensions in my company but now I need to get call reports on incoming calls to our receptionist who is using the Attendant Console.

I've never done this so I tried running the report on the Pilot Point but CDR is saying that pilot point doesn't exist. I'm guessing since this is a CTI application there may be something different I need to do?

My app versions are CM 4.1.3 and CAR is 4.1.02. Any help is appreciated.

Thanks.
 
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