URL links in Outlook e-mail 1

[rjs]

Citrix MF XP on Windows 2000, SP4. Outlook 2003.

In Outlook 2003, if I already have IE open, clicking on a link within an e-mail does not work. If I close IE, clickin in the link opens IE with the page. Any suggestions on where to look to fix this?


R.Sobelman

http://www.tracklogins.com

 

[tk36]

IT's to do with Dynamic Data Exchange DDE
Details in here

http://support.microsoft.com/kb/290751/en-us

I copied what you want to do here:

1. Click Start and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Navigate to the ddeexec registry subkey under the following registry key:
HKEY_CLASSES_ROOT\htmlfile\shell\opennew
4. Click the ddeexec registry subkey and then delete it.
5. Navigate to the command registry subkey under the following registry key:
HKEY_CLASSES_ROOT\htmlfile\shell\opennew
6. Double click the Default value in the right hand pane.
7. Add a "%1" to the end of the string so that it looks like the following:
"C:\Program Files\Internet Explorer\iexplore.exe" %1
8. Click OK.
9. Close the Registry Editor.


Hope this helps.

Ta

 

[rjs]

That seems to have done the trick. Though I also had to make the same change to:

[HKEY_CLASSES_ROOT\htmlfile\shell\open]


R.Sobelman

http://www.tracklogins.com

 

[rjs]

Spoke too soon. It is not working consistently. I cannot successfully click on all links within an e-mail. Some times it works and sometimes it does not.

Even after making the registry changes and after rebooting. I don't understand why clicking on a link within an e-mail can work sometimes, but not others.

R.Sobelman

http://www.tracklogins.com

 

[tk36]

rjs

Have you seen this one?

http://support.citrix.com/article/CTX106751&searchID=22440801

See if this helps.

Ta

 

[rjs]

If I had only actually followed the first TID exactly. I revised the one key, but did not delete the ddexec key. Once that was done everything was fine.

R.Sobelman

http://www.tracklogins.com