URGNT: Mitel SX-200 ICP message indicator on console keep ringing

[asiatel]

We are providing voice over IP service to one of client who is using Mitel 200 SX ICP. We have connected SPA8000 with 8 port analog ports to Mitel. Problem is that the message indicator keep blinking and there is an alert ring on console all the time. When we press F1 key on console then this stops but when a new call comes in it starts again. It's so much bothering that our client thinking that it's due to our voice over IP lines which I think it is not as voip box works perfectly fine when we connect it to a test phone directly to the it's FXS ports.



Can some one please help us urgently as we will loose this client by this weekend if we don't resolve this issue.

 

[YnotPhone]

Sounds like someone called 911, and the console is alerting you so you will read the alarm.

Can you see if the there are any alarms and read them.

This will stop the set from ringing, if it is that someone called 911.

It will tell you, who called (Extn/ Room number), when they called, so when Emergency Services come you can direct them to the right location.

 

[YnotPhone]

Oops sorry wrong posting....